Smith.ai Virtual Receptionists vs. CBSI: In-Depth Comparison

Compare features and see how businesses like yours can better answer calls, capture leads, and serve clients 24/7 with Smith.ai Virtual Receptionists

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Smith.ai: The best alternative to CBSI

COSTS
Pricing
Per call
Per minute
Cost
$6–$8/call
$1.10/min
Starting cost
$240/month
$35/month
Setup fee
NO
$50
Money-Back Guarantee
14 days
No
Spam & sales calls
Free
$1.10/min
Post-call wrap-up
Included
Yes
Contract
No contracts
No
Wrong numbers
Free
$1.10/min
Required deposit
NO
No
Overage Cost
$5.50-$7.50/call
$1.10/min
CAPABILITIES
Calls answered 24/7
North America-based receptionists
Lead qualification
New lead intake
Appointment scheduling
Payment collection
Call screening, routing & prioritization
Outbound sales campaigns
Unlimited FAQ
Call recording & transcription
✘ Transcription only
Zip code lookup
Warm transfer
Call transfers via SMS & Slack
Instant call summaries by email & SMS
Daily call summaries
✔ Email, SMS, Slack
Receptionists make calls for you
✔ Same per-call pricing. Comes from your #
Receptionists know caller history
✔ Same per-call pricing. Comes from your #.
Spanish-speaking receptionists
Send follow-up messages
INTEGRATED TECHNOLOGY
Call tracking dashboard
Call analytics
CSV upload for direct transfer / blocked numbers
CRM, intake & marketing software
Calendaring software
Scheduling
Invoices and payments
Zapier
SMS & Slack
Read our reviews
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CBSI is a basic answering service that only answer calls and books appointments. Smith.ai is an award-winning virtual receptionist service that offers customized support to fit your needs.

CBSI’s pricing starts at $35/month for 30 minutes of on-phone time with callers. While that may seem affordable at first, when you inevitably receive a chatty caller, you’ll wind up paying big. And your callers won’t be getting the quality responsiveness they expect, unless you pay extra. Smith.ai only charges per-call, so your monthly costs will be based on your call quota. That way, you won’t be stuck with a hefty bill for a lengthy call and you can rest assured that our professional agents will uphold the quality of all your calls. 

CBSI is a basic answering service. They even say it on their website themselves They can answer calls and book appointments, but they don’t handle much more than that. Smith.ai’s virtual receptionist services, however, have a much wider bandwidth. Our agents become a true extension of your office: answering calls with custom greetings, qualifying and screening leads, booking appointments, taking payments, making outgoing calls if you need, and so much more!

When it comes to technology, CBSI fails in comparison to Smith.ai. CBSI doesn’t advertise any online portal or dashboards, and as far as integrations go, Smith.ai takes the lead. We play well with over 30 CRMs, marketing platforms, calendars, billing systems, and intake forms. Furthermore, our AI platform searches for zip codes, connects to you via SMS and Slack, and is even a Zapier trigger (for our more tech-savvy users). Plus, we offer call recording and transcription for every industry and every business size — CBSI only offers transcription services for certain industries.

While CBSI doesn’t advertise any call tracking or reporting capabilities, Smith.ai’s Call Intelligence feature, on the other hand, offers valuable insight into your callers through detailed call analysis and reporting. We track key data, like caller type (e.g., new lead, existing client, spam), time of the call, priority, and even disposition, to give you insight into the actions taken on your calls. Add in comprehensive customization options like complex call routing, plus Outreach Campaigns for follow-up with leads and clients, and it’s clear to see that Smith.ai provides more comprehensive insight into your calls than CBSI even offers.

For more qualified leads, predictable pricing, technology-backed receptionists, custom plans, CRM and intake integrations, and a call tracking dashboard, businesses prefer Smith.ai to CBSI.

THE BASICS!

Live receptionists on duty 24/7. Forward all incoming calls or overflow phone calls only.
Appointment setting & call-back scheduling, with calendar software integration
Lead qualification & client intake with CRM integration for complete workflows
Outbound calls: web-form follow-ups, work status updates & appointment reminders
Payment collection, with integration to your credit card processing software
Spam & sales call blocking, call screening & prioritization, plus VIP pass-throughs

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What our customers are saying

“I rely on Smith.ai to handle all of my firm's calls. Their intake process integrates with my practice management software, which saves me time. Plus, their professionalism means I pay a fraction of the cost of an in-house receptionist without sacrificing quality. I recommend Smith.ai to every attorney I see.”
REGINA EDWARDS
“Having someone professionally answer our phones is essential to operating a business. We engaged with Smith about 3 months ago and have been extremely pleased with the service they are providing us. They are very flexible and their integration with technology has functionally made a huge difference for us. I receive a SMS message and an email within seconds of a call with all pertinent information regarding the call. They ensure critical calls make it through to me and sales calls are screened. This makes my day much more productive and we get a professional service answering the phones.”
"Smith.ai has been a major hack into improving my business flow. Playing phone tag with potential clients and constantly getting interrupted with sales calls was so tiresome. Smith.ai has completely alleviated this problem. They screen all calls that come into my main office number so only critical calls get through to me, and they schedule appointments with potential clients after having carefully screened them through my intake process. I now save so much time and only have quality appointments booked. Less stress, more appointments. It's a total win!"
“Having real, live people answering the phone has made a huge difference in the volume of my practice, and I'm all about Smith.ai's technology-driven approach. I can focus on my clients without interruptions from sales calls and spammers, yet I remain in the loop when I'm in court or a meeting thanks to their text summaries. I love that Smith.ai manages my web chats now, too! They're one of the key reasons I was able to grow from a solopreneur to an 8 person team!
JUSTIE NICOL
“Smith.ai has been integral to my business at CMIT Solutions of Morristown. Their service was extremely easy to set up and they have been extremely professional with their customer care. Having a live-answer service handle all my incoming calls gives my business a level of professionalism that it was missing and allows me to easily prioritize all of my call-backs. I highly recommend Smith.ai to any business looking for a live-answer service.”
"As small business owners, it is very important to have a professional image with a quick response to our phone calls. We are at ease knowing that our clients are being greeted with a professional, friendly and upbeat voice when they call our office. The message taking is very clear, concise and effective, and allows our contact with our clients to be frictionless, effective and progressive. The service quality and superior communication skills of the Smith.ai team makes them a true extension of our office."
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Live receptionists available 24/7

Starter
$240
Per Month
30
Receptionist Calls
1
Transfer Destination
$8.50/Call after 30
Basic
$420
Per Month
60
Receptionist Calls
2
Transfer Destinations
$7.50/Call after 60
Pro
$900
Per Month
150
Receptionist
Calls
5
Transfer Destinations
$6.50/Call after 150
Custom pricing is available. Just let us know what you need!

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We integrate with your software

Contacts and call notes are logged in your systems, including CRM, intake, calendaring, and billing software

Small businesses trust Smith.ai for superior receptionist services

Smith.ai is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast Smith.ai products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by Smith.ai. This information is provided to help potential customers evaluate Smith.ai products and services, and Smith.ai has made the best possible effort to obtain accurate information on the other company mentioned here.