Smith.ai Virtual Receptionists vs. Abby Connect:
In-Depth Comparison

Compare features and see how businesses like yours can better answer calls, capture leads, and serve clients 24/7 with Smith.ai Virtual Receptionists

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Smith.ai: The best alternative to Abby Connect

Costs
Pricing
Per call
Per ½ minute
Cost
$5–$7.50/call
$2.18–$2.79/min
Starting cost
$210/month
$279/month
Setup fee
NO
$95
Spam & sales calls
Free
$1.40 per ½ minute
Free under 6 seconds
Wrong numbers
Free
$1.40 per ½ minute
Free under 6 seconds
Capabilities
Calls answered 24/7
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North America-based receptionists
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Lead qualification
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New lead intake
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Appointment scheduling
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Payment collection
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Call screening, routing & prioritization
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Zip code lookup
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Operator service
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Warm transfer
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Call transfers via SMS & Slack
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Instant call summaries by email & SMS
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Daily call summaries
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Email, SMS, Slack
Receptionists make calls for you
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Spanish-speaking receptionists
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Integrated technology
Call tracking dashboard
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CSV upload for whitelist / blocked numbers
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CRM, intake & marketing software
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Some
Calendaring software
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Invoices and payments
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Zapier
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SMS & Slack
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Read our reviews
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Smith.ai’s receptionists provide sophisticated qualifying, scheduling, and payment capabilities that sync beautifully with your systems. Abby Connect takes messages, but you’ll end up with more follow-up work.

Your outsourced receptionists should reduce interruptions, but also take real work off your plate. That’s why, using our sophisticated technology, Smith.ai’s professional receptionists can answer questions, qualify leads, schedule appointments, intake new clients, and collect payments, reducing the time you spend on mundane tasks. Abby Connect will take messages and transfer calls, delaying your work until the end of the day. But you’ll end your day following up on messages and could lose leads who don’t feel truly addressed by your receptionist.

Smith.ai never charges for spam, sales calls, or wrong numbers, which are charged if they’re over 5 seconds with Abby Connect. Think about how many spam calls you get — unless the spammer hangs up the moment Abby picks up the call, you’ll be charged. Abby Connect’s lowest monthly price plus their $95 setup fee is a higher starting price, and you can quickly reach your minute quota with just one or two chatty callers. At Smith.ai, we charge per-call, so your monthly costs are predictable and without surprises. And you’ll never see a setup fee or cancellation fee.

Furthermore, Smith.ai uses sophisticated AI technology solutions for spam filtering, intelligent call routing, zip code location, caller history mapping, and to improve the receptionist’s knowledge and speed. We integrate with most major CRMs and nearly every major calendaring and invoicing software (plus Zapier and Slack for the tech-savvy business owners). Abby Connect integrates with just four platforms, and without zip code lookup and caller mapping, they’ll approach each caller with no previous context, which could lead to frustration in current clients.

For lead qualification & scheduling, predictable pricing, payment invoicing, free first CRM integration, free screening for spam, sales, and wrong numbers, and AI-assisted friendly and professional receptionists, businesses prefer Smith.ai to Abby Connect.

THE BASICS!

Live receptionists on duty 24/7. Forward all incoming calls or overflow phone calls only.
Appointment setting & call-back scheduling, with calendar software integration
Lead qualification & client intake with CRM integration for complete workflows
Outbound calls: web-form follow-ups, work status updates & appointment reminders
Payment collection, with integration to your credit card processing software
Spam & sales call blocking, call screening & prioritization, plus VIP pass-throughs

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“I rely on Smith.ai to handle all of my firm's calls. Their intake process integrates with my practice management software, which saves me time. Plus, their professionalism means I pay a fraction of the cost of an in-house receptionist without sacrificing quality. I recommend Smith.ai to every attorney I see.”

Regina Edwards
Edwards Family Law

“Having someone professionally answer our phones is essential to operating a business. We engaged with Smith about 3 months ago and have been extremely pleased with the service they are providing us. They are very flexible and their integration with technology has functionally made a huge difference for us. I receive a SMS message and an email within seconds of a call with all pertinent information regarding the call. They ensure critical calls make it through to me and sales calls are screened. This makes my day much more productive and we get a professional service answering the phones.”

"Smith.ai has been a major hack into improving my business flow. Playing phone tag with potential clients and constantly getting interrupted with sales calls was so tiresome. Smith.ai has completely alleviated this problem. They screen all calls that come into my main office number so only critical calls get through to me, and they schedule appointments with potential clients after having carefully screened them through my intake process. I now save so much time and only have quality appointments booked. Less stress, more appointments. It's a total win!"

“Having real, live people answering the phone has made a huge difference in the volume of my practice, and I'm all about Smith.ai's technology-driven approach. I can focus on my clients without interruptions from sales calls and spammers, yet I remain in the loop when I'm in court or a meeting thanks to their text summaries. I love that Smith.ai manages my web chats now, too! They're one of the key reasons I was able to grow from a solopreneur to an 8 person team!

Justie Nicol
Nicol Law Offices

“Smith.ai has been integral to my business at CMIT Solutions of Morristown. Their service was extremely easy to set up and they have been extremely professional with their customer care. Having a live-answer service handle all my incoming calls gives my business a level of professionalism that it was missing and allows me to easily prioritize all of my call-backs. I highly recommend Smith.ai to any business looking for a live-answer service.”

"As small business owners, it is very important to have a professional image with a quick response to our phone calls. We are at ease knowing that our clients are being greeted with a professional, friendly and upbeat voice when they call our office. The message taking is very clear, concise and effective, and allows our contact with our clients to be frictionless, effective and progressive. The service quality and superior communication skills of the Smith.ai team makes them a true extension of our office."

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Live receptionists available 24/7

Starter
$210
Per Month
30
Receptionist Calls
1
Transfer Destination
$7.50/Call after 30
Basic
$360
Per Month
60
Receptionist Calls
2
Transfer Destinations
$6.50/Call after 60
Pro
$750
Per Month
150
Receptionist
Calls
5
Transfer Destinations
$5.50/Call after 150
Custom pricing is available. Just let us know what you need!

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Questions? Let's talk.

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Learn how Smith.ai can help your business. We’ll address your questions about Smith.ai phone receptionists, live chat, or both.

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We integrate with your software

Contacts and call notes are logged in your systems, including CRM, intake, calendaring, and billing software

Small businesses trust Smith.ai for superior receptionist services

Smith.ai is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast Smith.ai products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by Smith.ai. This information is provided to help potential customers evaluate Smith.ai products and services, and Smith.ai has made the best possible effort to obtain accurate information on the other company mentioned here.