Live Chat vs. The Chat Shop

Compare features and see how businesses like yours can better capture leads and serve clients with Live Chat.

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Money-back guarantee
Basic demo only
Base pricing
Per chat
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Setup fee
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Staffed by live agents 24/7
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Lead qualifi-cation
Lead qualification
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New client intake
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Appointment scheduling
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Bilingual agents & language translation
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AI-driven technology
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Includes chat platform
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CRM integration
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Canned responses & business FAQ
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Separate service
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Text Answering
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Read our reviews
Clutch LogoCapterra Logo’s Live Chat is set up in days, qualifying & booking new leads. The Chat Shop requires separate technology and training.

Busy business owners want outsourced live chat services to bring in more quality leads and reduce phone interruptions. And they don’t have time for complicated setup processes. That’s why Live Chat is set up in 1 – 3 days (for free) and provides trained, professional receptionists: We immediately take work off your plate, capturing, qualifying, and scheduling new leads for your business.

The Chat Shop has a suite of consulting and outsourcing services, which are confusing, likely expensive to set up, and require separate chat platforms. Most busy business owners or managers don’t have time to choose website chat tech, train in-house staff, set up a knowledge base, and create outsourcing calendars. They just want live chat on their site, capturing new quality leads, as soon as possible.

The Chat Shop can set up a stand-alone chatbot for you, but it’s separate from their live chat service. Your free chatbot is built in to our live chat technology, works in tandem with your agents, and uses natural language processing (AI) to dynamically increase efficiency and quality of all answers. The Chat Shop’s process is static and could be outdated easily (or require more work).

For transparent and affordable pricing, quick and easy setup, more quality leads, scheduled appointments, AI solutions, and fewer phone interruptions, businesses prefer Live Chat over The Chat Shop.


Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with billing software integration
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

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“Great customer care and functionality. I love using They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by They are very detail oriented!”
Justie Nicol
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Chat! There is no way that I could staff a feature like that in house with my small business. makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. is the best!”
Nicole G.

live chat STAFFED 24/7


Per Month
Live Chats
$7/Chat after 20


Per Month
Live Chats
$6/Chat after 50


Per Month
Live Chats
$5/Chat after 120

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Learn how can help your business. We’ll address your questions about phone receptionists, live chat, or both.

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We integrate with your software

Contacts and chat transcripts are instantly logged in your systems

Small businesses trust for fast & friendly live chat is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by This information is provided to help potential customers evaluate products and services, and has made the best possible effort to obtain accurate information on the other company mentioned here.