Capturing leads is one of the main reasons to have live chat on your website. That’s why Smith.ai’s experienced agents are available 24/7 to answer chats from your leads and clients. But to keep the cost-per-lead low, we only charge for relevant chats, not by the hour or minute. tawk.to charges per hour, which means you can end up paying hundreds of dollars a month, whether or not you have any relevant chats that turn into leads or clients.
Smith.ai’s platform uses AI and our proprietary software to maintain an extremely high quality and efficiency in your chat answers — and we can even translate all chats to Spanish! tawk.to’s platform is less efficient: You can put your widget on one website with only two concurrent chats. And since tawk.to’s outsourced agents only offer English chats, you may find yourself losing out on quality leads, which is largely why you have chat in the first place.
For experienced chat agents, more quality leads, proprietary software that increases efficiency and accuracy, and affordable and predictable monthly pricing it’s clear why many small businesses prefer Smith.ai over tawk.to.
“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”