No matter what kind of company you run, your website will largely be visited by two types of people: current clients/customers and new leads. While it is important to provide excellent customer support to your customers, your live web chat should inevitably capture, qualify, and convert new leads for you as well.
Smith.ai has years of experience answering calls for small businesses and we bring the same level of expertise to our live web chat service. We answer business FAQ, capture and qualify leads, and can even schedule appointments and direct web visitors to make payments. And you will always have a live agent available, 24/7. SupportHunt offers only customer support, so with them, you’ll miss out on capturing new leads.
Furthermore, Smith.ai is priced for what you really need. Our low starting cost helps keep overhead prices down and per-chat pricing means predictable costs, even if your website traffic is high due to a large marketing campaign. At $999/month and a two-week setup time, SupportHunt is less agile and you could easily run into unnecessary costs for a change in chat volume. Plus you have to pay $1499/month to unlock their 24/7 service.
For qualified and booked leads, excellent customer service, predictable pricing, faster setup, and lower starting costs, businesses prefer Smith.ai Live Chat over SupportHunt.
“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”