Smith.ai live chat agents are backed by sophisticated technology that enables them to provide immediate answers to frequently asked questions, so they can 100% focus on good customer service. They are trained to capture more potential clients, screen for quality leads, and even book leads on your calendar. This unparalleled combination of technology to improve accuracy and friendly people when you need them means more high-quality web leads captured for your business.
OctaChat charges per “quality lead,” so their agents urgently gather your web visitor’s name, phone number, and email address immediately — not a great representation of your business (Smith.ai allows you to capture this information before the chat even starts). And they’re not incentivized to help non-leads, which includes current customers and referral sources: You don’t want your web chat service to feel like a pushy salesperson. Smith.ai offers excellent customer service rather than aggressive sales tactics (resulting in better quality leads and happier clients).
For transparent pricing, better qualified leads, more satisfied clients, booked appointments, and Spanish-speaking agents, businesses prefer Smith.ai Live Chat over OctaChat.
“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”