Smith.ai Live Chat vs. Leads by Chat

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Live Chat.

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Smith.ai: The best alternative to Leads by Chat

Costs
Free trial
14 days
14 days
Price structure
Per chat w/ new leads or current clients
Monthly based on hours & site traffic
Base pricing
Per chat
$99-$999 per month
Setup fee
No
No
Terms of service
Month-to-month
Varies
Capabilities
Staffed by live agents 24/7
Lead qualifi-cation
Lead qualification
Appointment scheduling
Appt. scheduling
New client intake
AI-driven technology
Free
Canned responses & business FAQ
Bilingual agents & language translation
CRM integration
Mobile-optimized
Text Answering
Read our reviews

Smith.ai’s Live Chat agents capture, qualify, and book new leads. Leads by Chat leaves the follow-up to you.

Live website chat that you outsource should capture more quality leads, provide excellent customer service, and reduce interrupting calls. Smith.ai has years of experience converting callers to quality, booked leads, and our expert live chat agents are no different. We masterfully address customer issues, screen leads, capture basic intake info, and even book consults on your calendar.
 
Leads by Chat promises engagement and lead generation, but at the end of the day, you will still have a lists of leads to follow-up on. Also, rather than feeling like in-house staff, Leads by Chat is likely to sound outsourced and dry. And since they focus on lead generation, current clients with basic questions may feel ignored, potentially leading them to interrupt you with a call anyway (wondering why your “web chat” isn’t willing to help).

Furthermore, Leads by Chat offers, at most, 16 hours a day of live chat services on weekdays only, with no after-hours coverage. Smith.ai Chat is staffed with live agents 24/7 hours a day. Every lead is captured and qualified, whether they are on your website during the day, night, weekend, whenever!

For professional chat agents who get you more quality leads, 24/7 live-staffed chat, transparent pricing, happier clients, and advanced AI technology, businesses prefer Smith.ai over Leads by Chat.

THE BASICS!

  • Live chat agents on duty 24/7
  • Appointment & call-back scheduling with calendar integration
  • Payment collection with billing software integration
  • Lead qualification & intake with CRM integration for complete workflows
  • AI technology powers automatic responses, real-time English-Spanish translation, and more
  • Instant chat transcripts via email. Contacts and conversations logged in your CRM.
Text answering
We capture leads & help clients who text you — with live agents & AI

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“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”

Justie Nicol
Nicol Law Offices

"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."

Scott Peterson
D'Orazio Peterson

“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”

Brian Waller
Sequel Law

“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”

Nicole G.
Gorovsky Law

live chat STAFFED 24/7

Starter

$140
Per Month
20
Live Chats
$7/Chat after 20

Basic

$300
Per Month
50
Live Chats
$6/Chat after 50

Pro

$600
Per Month
120
Live Chats
$5/Chat after 120
CUSTOM PRICING IS AVAILABLE. JUST LET US KNOW WHAT YOU NEED!

Start your 14-day/20-chat FREE TRIAL!

Questions? Let's talk.

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems

Small businesses trust Smith.ai for fast & friendly live chat

Smith.ai is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast Smith.ai products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by Smith.ai. This information is provided to help potential customers evaluate Smith.ai products and services, and Smith.ai has made the best possible effort to obtain accurate information on the other company mentioned here.