In order to capture every possible lead, every business should have 24/7 live chat coverage. Smith.ai has agents online all day, every day, and you only charge per relevant chat. That means you always have a live agent available to capture a lead on your website, but you only pay if you need them (plus you get to capture every late-night or weekend lead). And since we don't charge for spam or wrong chats, you don't have to worry about costs going up.
Lead Hustler provides only 8 hours of live chat coverage during weekdays and, after that your web visitors will get a canned response, or worse, no response at all. Your leads will walk away and you could even get a call from frustrated clients (unresponsive web chat is worse than no web chat).
Despite not having a chatbot, Lead Hustler heavily promotes integrations and other technology solutions. Smith.ai integrates with thousands of platforms and has sophisticated AI technology, but we believe that people are the essence to good web chat. We hire experienced people who deliver premium customer service and can qualify and even book new leads for you. Trust us: We have years of experience handling phone calls for small businesses.
For 24/7 live agents, satisfied clients, captured quality leads, better marketing results, and predictable pricing, businesses prefer Smith.ai Live Chat over Lead Hustler.
“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”