Outsourced live chat services can help capture potential clients directly from your website, increasing your leads and reducing phone interruptions. But with Journeys Through Search, they only capture lead information and send it to you. Then, you are either interrupted anyway by having to reach out immediately or, if you wait, your “strong leads” might move on to your competitors.
Smith.ai’s live chat agents are excellent at screening for actual quality leads (someone who needs your services, is willing to pay your prices, and is in your area). Then, we schedule a consult or appointment on your calendar, and the lead generation work is done. You just make the call at the appointed time.
Journeys Through Search charges per lead so they’re not incentivized to do high-level lead qualification (screening out leads they could charge for). Smith.ai charges per relevant chat and we’re 100% committed to customer service that truly takes work off your plate.
For professional chat agents, more quality leads, booked consults, predictable monthly pricing, advanced AI technology, and real-time Spanish-English translation, businesses prefer Smith.ai over Journeys Through Search’s Live Chat Outsourcing.
“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”