Outsourced live chat services can help capture potential clients directly from your website, increasing your leads and reducing phone interruptions. But with Journeys Through Search, they only capture lead information and send it to you. Then, you are either interrupted anyway by having to reach out immediately or, if you wait, your “strong leads” might move on to your competitors.
Smith.ai’s live chat agents are excellent at screening for actual quality leads (someone who needs your services, is willing to pay your prices, and is in your area). Then, we schedule a consult or appointment on your calendar, and the lead generation work is done. You just make the call at the appointed time.
Journeys Through Search charges per lead so they’re not incentivized to do high-level lead qualification (screening out leads they could charge for). Smith.ai charges per relevant chat and we’re 100% committed to customer service that truly takes work off your plate.
For professional chat agents, more quality leads, booked consults, predictable monthly pricing, advanced AI technology, and real-time Spanish-English translation, businesses prefer Smith.ai over Journeys Through Search’s Live Chat Outsourcing.