Smith.ai Live Chat vs. Journeys Through Search

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Live Chat.

Start your 14-day/20-chat FREE TRIAL!

Smith.ai: The best alternative to Journeys Through Search

Costs
Free trial
14 days
No
Price structure
Per chat w/ new leads or current clients
Per lead
Base pricing
$5-7 per relevant chat
$10-25 per lead
Setup fee
No
No
Terms of service
Month-to-month
Varies
Capabilities
Staffed by live agents 24/7
Bilingual agents
One
Real-time language translation
Lead qualifi-cation
Lead qualification
Appointment scheduling
New client intake
AI-driven technology
Free
Canned responses & business FAQ
CRM integration
Mobile-optimized
Text Answering
Read our reviews

Smith.ai’s Live Chat agents capture, qualify, and book new leads. Journeys Through Search’s Live Chat Outsourcing leaves follow-up to you.

Outsourced live chat services can help capture potential clients directly from your website, increasing your leads and reducing phone interruptions. But with Journeys Through Search, they only capture lead information and send it to you. Then, you are either interrupted anyway by having to reach out immediately or, if you wait, your “strong leads” might move on to your competitors.

Smith.ai’s live chat agents are excellent at screening for actual quality leads (someone who needs your services, is willing to pay your prices, and is in your area). Then, we schedule a consult or appointment on your calendar, and the lead generation work is done. You just make the call at the appointed time.
 
Journeys Through Search charges per lead so they’re not incentivized to do high-level lead qualification (screening out leads they could charge for). Smith.ai charges per relevant chat and we’re 100% committed to customer service that truly takes work off your plate.

For professional chat agents, more quality leads, booked consults, predictable monthly pricing, advanced AI technology, and real-time Spanish-English translation, businesses prefer Smith.ai over Journeys Through Search’s Live Chat Outsourcing.

THE BASICS!

  • Live chat agents on duty 24/7
  • Appointment & call-back scheduling with calendar integration
  • Payment collection with billing software integration
  • Lead qualification & intake with CRM integration for complete workflows
  • AI technology powers automatic responses, real-time English-Spanish translation, and more
  • Instant chat transcripts via email. Contacts and conversations logged in your CRM.
Text answering
We capture leads & help clients who text you — with live agents & AI

Start your 14-day/20-chat FREE TRIAL!

“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”

Justie Nicol
Nicol Law Offices

"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."

Scott Peterson
D'Orazio Peterson

“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”

Brian Waller
Sequel Law

“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”

Nicole G.
Gorovsky Law

live chat STAFFED 24/7

Starter

$140
Per Month
20
Live Chats
$7/Chat after 20

Basic

$300
Per Month
50
Live Chats
$6/Chat after 50

Pro

$600
Per Month
120
Live Chats
$5/Chat after 120
CUSTOM PRICING IS AVAILABLE. JUST LET US KNOW WHAT YOU NEED!

Start your 14-day/20-chat FREE TRIAL!

Questions? Let's talk.

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems

Small businesses trust Smith.ai for fast & friendly live chat

Smith.ai is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast Smith.ai products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by Smith.ai. This information is provided to help potential customers evaluate Smith.ai products and services, and Smith.ai has made the best possible effort to obtain accurate information on the other company mentioned here.