Live web chat should increase website lead conversion and reduce mundane calls to your business. That’s why, in addition to answering questions about your business, Smith.ai’s professional agents qualify your web visitors as leads, set up consults, and can even take payments. Our chat receptionists answer basic questions clients might call in with and can book quality leads so you don’t have to spend your time on follow-up.
ChatMarshal also answers frequently asked questions on your behalf, but that’s about it. For anything more complicated, they “escalate” the chat to you. You will then need to follow-up, which causes time-wasting distractions and a lower conversion rate. And since ChatMarshal charges per chat, they are incentivized to escalate any issue they can’t answer quickly and simply.
For live chat that provides lead qualification, booked consults, converted website visitors, increased marketing results, and fewer phone interruptions, businesses prefer Smith.ai Live Chat over ChatMarshal.
“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”