Outsourced live chat services are only worth paying for if they accomplish real work. Smith.ai’s professional live agents have years of experience handling phone calls for small businesses, and take the same personalized approach when chatting with potential clients on your website through our proprietary Live Chat software.
ApexChat charges per lead, so they’re not inclined to filter out bad leads or help existing clients get answers. Smith.ai charges per month (based on the number of relevant chats), so our agents are 100% focused on delivering top-notch customer service. The last thing you want is a lot of new “leads” who aren’t the right fit for your business, or existing clients calling and interrupting you because your “web chat” didn’t have the answers.
Both Apex Chat and Smith.ai can also answer text messages to your business (Apex calls this feature SMS Text-to-Chat). But you may not want to add this valuable channel with Apex, as high prices can add up to extravagant monthly costs. With affordable pricing and easy setup, Smith.ai’s Text Answering can help you capture even more leads without breaking the bank.
For predictable monthly billing, serious lead qualification, happier clients, boosted marketing results, and fewer phone interruptions, businesses prefer Smith.ai live chat over ApexChat.
“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”