Blog: Business Education

Sales burnout is a state of mental, emotional, and physical distress caused by workplace stress. Our 10 tips can help you avoid workplace burnout.

Outsourcing is a great way to get more for your business without breaking the bank or having to take on more staff than you’re prepared to handle. There are several other perks that come from outsourcing, too, provided that you’re making the most of each and every partnership that you cultivate. When it comes to sales outsourcing, that is even more critical.

Sales enablement tools are designed to provide sales teams with the resources that they need to better qualify leads and improve their close rates. But it’s not just about closing deals and increasing profits—it’s about understanding the entire sales funnel from start to finish, as well as how modern tech tools can help you in the process.

To some, a CRM (customer relationship management) seems to be nothing more than a database. What if we told you that it’s so much more—a proper CRM platform is a dynamic tool that can help organizations glean actionable insights to improve the sales funnel and close more deals. Of course, that assumes that you’re using it to its full capacity.

Check out these 44 call center statistics, metrics, and trends that will help you provide the best customer experience to achieve higher customer satisfaction.

Account executives (AEs) are an integral part of your sales team. Their focus is on your most important asset: the client. Closing sales is no easy feat. You have millions of potential leads out there, which can seem like a daunting feat. However, that also means that you have millions of opportunities to close sales and drive business. Using your account executives to the best of their abilities is the key.

Customer service can make or break your business. It’s a critical part of your business that deserves dedicated attention. The work of marketing and sales teams that has taken months to build can come crashing down in a matter of seconds because of a bad customer service experience. Therefore, it makes sense that when you’re optimizing your business to improve close rates and increase sales, you take the time to improve your customer service team.

Marketing and sales have always been two areas of business that go hand in hand. If the marketing team isn’t doing its job, the sales team won’t have qualified leads to close in the first place. But there’s a lot more that most companies can do with their marketing teams than they currently are in terms of boosting sales and conversions. In many organizations, sales and marketing teams end up pitted against each other, pointing fingers and shifting blame when things go wrong.

Customer service reps (CSRs) are always under the microscope. At the end of the day, despite all the other departments involved in the customer journey, the CSR is the one who ensures that the customers are always satisfied and their needs are met. Without quality representatives, companies are quickly learning that their business is suffering. One option that many businesses are choosing today is to outsource customer service representatives.