Smith.ai vs. Hatch

For ambitious businesses overwhelmed by calls, every missed call is revenue that slips away. Your customers expect immediate, professional responses — whether they're calling for support, sales inquiries, or urgent issues that arise after hours. Managing this demand with traditional methods leaves gaps that can cost you leads and damage your reputation. While many AI voice agent companies promise to solve these challenges, choosing the right solution can mean gaining a powerful revenue-driving partner that adapts and scales to your unique business needs.

Let's compare AI Receptionist from Smith.ai with Hatch's AI voice agent to understand why Smith.ai delivers the unmatched agility and sophistication your growing business demands.

Features that both solutions have

• 24/7 call handling: Round-the-clock availability, zero missed important opportunities.
• Lead qualification: Identify and capture high-quality leads.
• Call routing & transfers: Direct conversations to the right person instantly.
• FAQ handling: Provide accurate answers to common inquiries.
• AI voice customization: Choose from curated voice options that align with your company's personality.
• Reporting & analytics: Access data and performance metrics to improve operations.

What sets Smith.ai apart

While both solutions offer similar baseline features, Smith.ai is the more sophisticated, flexible, and fully customizable AI call handling solution. AI Receptionist stands out with always-on human escalation, stellar reviews, price transparency, bilingual call handling capability, and instant call summaries.

Human-backed excellence

Smith.ai's hybrid approach to AI call handling means every call gets professional attention, no matter the time of day. Our AI handles simple to complex calls with ease, and our trained human receptionists step in when needed to handle urgent requests or callers who prefer speaking with humans. This ensures consistent service quality whether it's a routine inquiry or a middle-of-the-night emergency. With AI Receptionist, your team no longer gets pulled away from their core work, and your business stays responsive.

When Hatch's AI hits its limits, your internal team becomes the fallback option. If they're unavailable or overwhelmed, important calls may go unresolved, creating frustrated customers and missed business opportunities.

Universal calendar integration

Smith.ai works with virtually any calendar system that provides a public booking link, making appointment scheduling truly seamless. Your callers get booked directly onto your preferred calendar without any manual intervention from your team, whether you use Google Calendar, Outlook, Calendly, or specialized industry platforms.

Hatch's scheduling capabilities are limited to ServiceTitan integration only. If you use any other calendar system, their AI must transfer callers to your team for manual booking — creating delays and potential missed appointments when your staff is unavailable or after business hours.

Trusted by hundreds of businesses like yours

Smith.ai has earned consistent 5-star ratings across Trustpilot, Clutch, and G2, with customers regularly highlighting smooth implementation and excellent ongoing support. These reviews reflect real experiences from businesses that have successfully scaled their operations with our platform.

Hatch users have reported confusing setup processes and implementation delays that slow down their ability to start capturing leads. Some customers have expressed frustration with unclear product capabilities and difficulty canceling, creating uncertainty about the platform's reliability.

Built for diverse markets 

Smith.ai recognizes that modern businesses serve diverse communities, which is why Spanish call handling comes standard with every AI Receptionist plan. Our AI automatically switches to Spanish when needed, ensuring you capture every opportunity regardless of language preference.

Hatch doesn't advertise multilingual capabilities, potentially limiting your ability to serve Spanish-speaking customers effectively. In today's market, this gap could mean losing valuable prospects who can't communicate comfortably in English.

Transparent investment

Smith.ai publishes clear, straightforward pricing on our website so you can make informed decisions without sales pressure. Our per-call model means costs scale naturally with your business growth, giving you predictable budgeting without surprise fees or hidden charges.

Hatch keeps their pricing behind closed doors, requiring you to engage with sales representatives or provide contact information just to understand basic costs. This creates unnecessary friction when you're trying to evaluate solutions and plan your budget effectively.

The superior choice for smart businesses

For growth-minded businesses that demand 24/7 human escalation, proven track records, transparency, and real-time intelligence to deliver exceptional results, AI Receptionist is the superior choice for your AI call handling solution over Hatch.