Smith.ai vs. Breezy

In today's fast-paced environment, staying competitive means unlimited availability, which is crucial for business growth and maintaining strong customer relationships. Businesses are increasingly leveraging AI-powered answering solutions to overcome challenges like missed calls and overburdened staff. 

Discover the differences between AI Receptionist from Smith.ai and Breezy to determine which is the better fit to help your business maximize efficiency and enhance customer satisfaction. 

Features that both solutions offer

• 24/7 call answering: Stay responsive, day or night.
• Lead qualification: Screen and prioritize high-value leads.
• Appointment scheduling: Book appointments in your calendar with ease.
• Call routing & transfers: Send calls to the appropriate team member.
• Answering FAQs: Provide accurate information to common inquiries.
• Instant call summaries: Stay in the loop with immediate call details.
• Call recording and transcription: Remain informed with full call records.
• Reporting and analytics: Track performance and optimize operations.

What sets Smith.ai apart

While the above features are essential for any AI answering solution, Smith.ai distinguishes itself through its commitment to round-the-clock human support, flexible blocking features, powerful integrations, and a well-established reputation in the answering service industry.

Uninterrupted human availability

Smith.ai provides a unique hybrid approach to AI call handling, expertly blending the efficiency of AI with the professionalism of live virtual receptionists. This ensures that every call is handled expertly 24/7, even when your team is unavailable. 

In contrast, while Breezy offers call transfers to your staff, it lacks a clear solution for addressing caller needs when your team is offline. 

Smith.ai delivers the optimal balance of AI automation and human touch for continuous coverage.

Advanced blocking capabilities

Smith.ai proactively protects your business with free, automatic spam blocking included in every plan. Smith.ai filters out over 20 million known spammers before they reach your AI Receptionist, saving you the time, money, and hassle otherwise spent on fielding and manually blocking these numbers. Flexible account-level blocking allows you to block specific numbers as you identify other spammers and unwanted callers. You can even create "never block" and direct transfer lists, to help ensure your VIP callers always make it through.

Breezy offers limited publicly available information regarding spam or specific number blocking capabilities, potentially leaving you with less granular control over incoming calls.

Robust integrations

Smith.ai offers seamless native integrations with numerous popular CRM, scheduling, and marketing platforms, streamlining your workflows. Additionally, our compatibility with Zapier and Make extends connectivity to thousands more applications, further automating your business processes and saving valuable time. 

While Breezy highlights "seamless integration with popular CRM systems," it provides no specific details about which systems are supported or the nature of these integrations.

Proven reputation

Since 2015, Smith.ai has built a stellar reputation for top-tier call answering services, evidenced by consistently high customer ratings on reputable platforms like Trustpilot, Clutch, and G2. 

On the other hand, Breezy lacks a comparable established online reputation, making it difficult to gauge its long-term reliability and customer satisfaction levels.

The clear winner: Smith.ai

For growth-minded business owners who value 24/7 human availability, advanced blocking features, robust integrations, and an established reputation, AI Receptionist is the obvious choice for your 24/7 AI call answering partner over Breezy.