Smith.ai vs. Breezy

In today's fast-paced environment, staying competitive means unlimited availability, which is crucial for business growth and maintaining strong customer relationships. Businesses are increasingly leveraging AI-powered answering solutions to overcome challenges like missed calls and overburdened staff. 

Discover the differences between AI Receptionist from Smith.ai and Breezy to determine which is the better fit to help your business maximize efficiency and enhance customer satisfaction. 

Features that both solutions offer

• 24/7 call answering: Stay responsive, day or night.
• Lead qualification: Screen and prioritize high-value leads.
• Appointment scheduling: Book appointments in your calendar with ease.
• Call routing & transfers: Send calls to the appropriate team member.
• Answering FAQs: Provide accurate information to common inquiries.
• Instant call summaries: Stay in the loop with immediate call details.
• Call recording and transcription: Remain informed with full call records.
• Reporting and analytics: Track performance and optimize operations.

What sets Smith.ai apart

While the above features are essential for any AI answering solution, Smith.ai distinguishes itself through its commitment to round-the-clock human support, flexible integrations, and a well-established reputation in the answering service industry.

Uninterrupted human availability

Smith.ai provides a unique hybrid approach to AI call handling, expertly blending the efficiency of AI with the professionalism of human receptionists who can step in to assist when needed. AI Receptionist handles calls of varying complexity with ease, while our trained human receptionists are available for highly nuanced or sensitive call scenarios — without your team needing to step in. Smith.ai ensures that every call is handled expertly 24/7, even when your team is unavailable. 

In contrast, while Breezy offers call transfers to your staff, it lacks a clear solution for addressing caller needs when your team is offline — potentially leaving your callers hanging and frustrated.

Smith.ai delivers the optimal balance of AI automation and human touch when needed for continuous coverage.

Flexible integration ecosystem

AI Receptionist integrates seamlessly with the CRMs, scheduling platforms, and marketing tools you already use — no workflow disruption required. With native connections to popular business software and extended compatibility through Zapier and Make, Smith.ai plugs directly into your existing systems, automating processes across thousands of applications without forcing you to abandon what's working.

Breezy takes a different approach by offering a built-in CRM designed specifically for their platform. While an all-in-one system may sound convenient, it locks you into Breezy's ecosystem and requires migrating away from the tools, workflows, and data you've already built. For businesses with established systems — or those who value the flexibility to switch tools as they grow — Breezy's closed approach creates unnecessary friction and limits long-term adaptability.

Proven reputation

Since 2015, Smith.ai has built a stellar reputation for top-tier call answering services, evidenced by consistently high customer ratings on reputable platforms like Trustpilot, Clutch, and G2. 

On the other hand, Breezy lacks a comparable established online reputation, making it difficult to gauge its long-term reliability and customer satisfaction levels.

The clear winner: Smith.ai

For growth-minded business owners who value 24/7 human availability, robust integrations, and an established reputation, AI Receptionist is the obvious choice for your 24/7 AI call answering partner over Breezy.