Restricted engagement policy

Businesses that Smith.ai serves

Smith.ai supports businesses across a wide spectrum of industries and services. Our goal is to serve as a high-quality interface between our clients and their customers, making the customer experience better and saving businesses time and money.

As a human-in-the-loop AI product company, real people are vital to our business. We provide our customers with the best receptionists we can find — friendly, congenial, thoughtful, attentive, and detail-oriented — to support businesses ranging from immigration law through hazmat cleanup. We’ve seen it all! Smith.ai does not impose any kind of value judgment on our clients or their business activities. In keeping with this,

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Businesses that Smith.ai cannot serve

• Break laws.
• Use our services to inflict any kind of harm (physical, emotional, or otherwise) to person or property, including bullying or harassment.
• Engage in any type of illegal, fraudulent, or counterfeit activity, sales, or services, including production or distribution of illegal substances, as determined by the laws that apply to them.
• Deal in the production and/or distribution of pornographic or sexually explicit material.
• Disseminate discriminatory, hateful, or violent content, products, or services.
• Deal in content that would expose receptionists to violence, including verbal assaults.

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^{Smith.ai Customers are prohibited from using our service for any of the activities listed above, and Smith.ai reserves the right to prohibit any activity, whether or not listed above, that we believe, in our sole discretion, violates law, violates any Smith.ai service provider policies, or endangers the health or safety of our receptionists.}

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Smith.ai can serve businesses that operate legally as long as the above conditions are met.

For example:

• Therapists/Counseling businesses who use federally-controlled substances or medicines in adherence to the law.
• Cannabis-related, incl. CBD, businesses operating legally in their state(s).
• Counseling services that deal with adult topics, operating legally.

Smith.ai also reserves the right not to engage with any business regardless of whether they meet the criteria as defined above. We continue to help businesses thrive when we can. If you’re unsure if we can help your business — please ask.

Smith.ai serves agricultural businesses (e.g., hemp, CBD, cannabis, alcohol, tobacco) operating legally as well as therapeutic/counseling businesses that operate legally with FDA-controlled substances.