In-Depth Comparison

Smith.ai vs. LiveEngage

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to LiveEngage

LiveEngage

costs

Money-back guarantee
14 days
Per chat price
$5-10 per relevant chat
Starting price
$140/month
Setup fee
No
Custom programming done for you
Available with Enterprise plans (custom quote)
Seats for your staff
No seats needed
1</br>More seats sold per user starting at $40 per month
Terms of service
Month-to-month
Overage costs
Priced per chat at current plan

capabilities

Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Mobile-optimized
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup
X – you'll have support, but your team will do the work

INTEGRATIONS

CRM integration
Included
Zapier integration
Included
Google Analytics integration
Open API

AI-DRIVEN TECHNOLOGY

Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software

Smith.ai's Outsourced Chat

Live chat software

Answers messages w/o extra staff
Yes
No, your team has to do the work
Quick one-time setup
Yes
No, do it youself
Responds immediately 24/7
Yes
Depends on your staffing
Automates lead qualification & intake
Yes
Sometimes
Can handle multiple chats with ease
Yes
Depends on your staffing
Screens spam & sales
Yes
No

Outsourced Chat vs. Chatbot Software

Smith.ai's Outsourced Chat

Chatbot Software

Staffed by live agents
Yes
No
Can provide empathy or emotional intelligence
Yes
No
Can handle complex issues right away
Yes
No
Responds immediately 24/7
Yes
Yes
Can provide a personalized experience
Yes
Yes, with extensive programming
Quick one-time setup
Yes
Depends on goals and software

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai Chatbot is a fully automated solution for lead capture. LiveEngage is a conversational AI solution for brands with agents in place.

Chatbots are an essential part of your brand today. Of course, you want more than just a standard chatbot if you really want to harness the power of your communication strategy. Reach more people and give your clients better solutions with a ready-to-interact chatbot that can handle all kinds of simple inquiries and requests.

It's even better when you bundle it as a part of your subscription to a live chat service because then you can get all of your communication solutions in one. You’ll also be able to find a host of different tools and solutions to choose from, so be sure to do your homework. We'll help you in this guide by exploring the Smith.ai Chatbot and the Conversation Orchestrator, formerly known as the LiveEngage chatbot.

Conversation Orchestrator is designed to do exactly that—orchestrate the entire conversation. That includes using powerful AI and automation to deliver answers and support for your audience. There's a conversation manager, builder, and intent manager.

The conversation builder helps you build all the automated flows you could dream of along with simple point-and-click features. You'll be able to use the manager to manage it all and the orchestrator will keep it all streamlined and deliver a total chatbot experience for your audience.

The Smith.ai Chatbot also helps create automated chat flows and a custom chatbot. However, it does it all free of charge, and it learns as it goes so that you don’t have to do any of the work once it’s up and running.

Do you have the time or agents to dedicated to managing the Conversation Orchestrator? Are you willing to invest the time and money? Or, are you like most brands today who are looking for an all-inclusive solution? If that’s the case, the Smith.ai Chatbot can deliver it all.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140
Per month
20
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.