Smith.ai’s virtual receptionists are backed by our proprietary technology that helps them personalize each call, qualify and book new leads on your calendar, securely accept payments on your behalf, and log new leads in your CRM. LexHelper is a simple service: they can take messages, transfer calls, and schedule appointments, but you could end up with more work if you have scheduled consultations with unqualified leads. Plus, without integrations, you'll end up unnecessarily copying and pasting your call data into your current systems.
And LexHelper is more expensive than Smith.ai. Their per-minute costs are high for the industry, and will add up once you include spam, sales calls, and wrong numbers, for which they charge at least one minute. Furthermore, you’ll pay a monthly fee each for scheduling and intake forms, on top of the extra minutes each call takes. Smith.ai’s flat fees include simple new client intake and scheduling is a flat-fee add-on (no charging twice for the same thing). Oh, and we don’t charge for setup or cancellations — ever.
Smith.ai also has a suite of services to take work off your plate. From setting up conference calls to zip code searches to reviewing client call history, our technology enables our friendly receptionists to offer over-the-top service to you and your callers. Plus, with a call tracking dashboard, a system that works with multitudes of CRM, calendar, and billing softwares, and Zapier and Slack integrations (for our tech-savvy clients), you can easily automate and analyze your ROI.
For custom call answering, one free software integration, qualified and booked new leads, predictable pricing, free handling of spam, sales, and wrong numbers, and AI-assisted professional receptionists, businesses prefer Smith.ai to LexHelper.
“I rely on Smith.ai to handle all of my firm's calls. Their intake process integrates with my practice management software, which saves me time. Plus, their professionalism means I pay a fraction of the cost of an in-house receptionist without sacrificing quality. I recommend Smith.ai to every attorney I see.”
“Having someone professionally answer our phones is essential to operating a business. We engaged with Smith about 3 months ago and have been extremely pleased with the service they are providing us. They are very flexible and their integration with technology has functionally made a huge difference for us. I receive a SMS message and an email within seconds of a call with all pertinent information regarding the call. They ensure critical calls make it through to me and sales calls are screened. This makes my day much more productive and we get a professional service answering the phones.”
"Smith.ai has been a major hack into improving my business flow. Playing phone tag with potential clients and constantly getting interrupted with sales calls was so tiresome. Smith.ai has completely alleviated this problem. They screen all calls that come into my main office number so only critical calls get through to me, and they schedule appointments with potential clients after having carefully screened them through my intake process. I now save so much time and only have quality appointments booked. Less stress, more appointments. It's a total win!"
“Having real, live people answering the phone has made a huge difference in the volume of my practice, and I'm all about Smith.ai's technology-driven approach. I can focus on my clients without interruptions from sales calls and spammers, yet I remain in the loop when I'm in court or a meeting thanks to their text summaries. I love that Smith.ai manages my web chats now, too! They're one of the key reasons I was able to grow from a solopreneur to an 8 person team!”
“Smith.ai has been integral to my business at CMIT Solutions of Morristown. Their service was extremely easy to set up and they have been extremely professional with their customer care. Having a live-answer service handle all my incoming calls gives my business a level of professionalism that it was missing and allows me to easily prioritize all of my call-backs. I highly recommend Smith.ai to any business looking for a live-answer service.”
"As small business owners, it is very important to have a professional image with a quick response to our phone calls. We are at ease knowing that our clients are being greeted with a professional, friendly and upbeat voice when they call our office. The message taking is very clear, concise and effective, and allows our contact with our clients to be frictionless, effective and progressive. The service quality and superior communication skills of the Smith.ai team makes them a true extension of our office."