Sean Lund-Brown

Outbound calling has gotten a bad rap for a long time. Like many things, a few bad eggs spoiled it for everyone else with spam calls and unprofessional telemarketing tactics that were enough to turn everyone off from being on the receiving end of phone calls from businesses. Yes, people hate spam calls and telemarketers that are unsolicited. In this guide, we’ll cover everything that you need to know, from the benefits of outbound calling, the costs for your business, and more.

Live website chat was one of the first instant contact options for digital customers, and it remains a powerful business tool today. However, the ways that we use live chat have changed. Luckily, we’ve got you covered. In this article, we’ll cover everything you need to know about live website chat, including best practices, benefits, and who you should leave in charge of the service.

Most people assume that they have a good idea of what a receptionist is and does. The very word conjures up an image of someone sitting behind the front desk, greeting visitors as they arrive and answering phone calls. The truth is that receptionists are lynchpins that hold entire organizations together. Without their critical skills and capabilities, the business would be unable to function. Let's take a deeper look into what it means to be a receptionist and dispel some key myths.

Achieving success in the car sales and service industry is all about building strong relationships with customers. That requires going beyond spreadsheets and conventional marketing tools. It’s crucial that dealerships and repair shops have access to modern tools to help them track touchpoints, communicate with customers, build trust, and establish long-term relationships. We’ll explore the top 10 CRMs for car dealers and auto repair shops.

Who is the most important person in your business? Is it the CEO? CFO? CIO? Actually, it might be someone you would never expect: your receptionist. Yes, executives are important. However, they don’t have the same impact on business success that your receptionist does. Receptionists are often the public face of the company, and here are some of the traits or qualities a company should look for when hiring or outsourcing receptionists.