In-Depth Comparison

Smith.ai vs. Zoho Desk

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to Zoho Desk

Zoho Desk

costs

Money-back guarantee
14 days
Per chat price
$5-10 per relevant chat
Starting price
$140/month
$40/user/month
Setup fee
No
no
Custom programming done for you
Available by custom quote
Seats for your staff
No seats needed
billed per user
Terms of service
Month-to-month
billed yearly
Overage costs
Priced per chat at current plan

capabilities

Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Mobile-optimized
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup
X

INTEGRATIONS

CRM integration
$16/agent, per month
Zapier integration
Google Analytics integration
Open API

AI-DRIVEN TECHNOLOGY

Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software

Smith.ai's Outsourced Chat

Live chat software

Answers messages w/o extra staff
Yes
No, your team has to do the work
Quick one-time setup
Yes
No, do it youself
Responds immediately 24/7
Yes
Depends on your staffing
Automates lead qualification & intake
Yes
Sometimes
Can handle multiple chats with ease
Yes
Depends on your staffing
Screens spam & sales
Yes
No

Outsourced Chat vs. Chatbot Software

Smith.ai's Outsourced Chat

Chatbot Software

Staffed by live agents
Yes
No
Can provide empathy or emotional intelligence
Yes
No
Can handle complex issues right away
Yes
No
Responds immediately 24/7
Yes
Yes
Can provide a personalized experience
Yes
Yes, with extensive programming
Quick one-time setup
Yes
Depends on goals and software

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai Chatbot is a lead capture solution that’s fully automated. Zoho Desk has Zia, but an intelligent assistant might not be enough.

AI and automation are on the top of the to-do list for brands today. However, embracing those elements is never an easy task. There are so many tools out there for AI chatbot services that you might think are opening you up to a world of opportunity — and they are. 

However, it’s also opening you up to a world where you have to compare your choices, side by side, to find the best solutions. With the Smith.ai Chatbot, you get a fully-automated lead capture tool that is managed from day one by machine learning and AI. With Zoho Desk, you’ll have access to their intelligent support assistant, Zia, but the customization features and options are limited.

Zia is great at analytics and adapting to the needs of a business. Its skill builder helps it learn your business and there’s even a Knowledge Base available that can be accessed to assist with ticket responses. Plus, there are self-service solutions, including a community and the option for an online self-service portal (and considering that 90% of today’s consumers expect some kind of online service portal, that’s an important feature.) 

Of course, we then come back to what’s missing—Zoho Desk will give your business all the tools to build their own chatbot. That might sound promising, but you have to read beyond the words: they’re giving you the tools. Smith.ai, on the other hand, empowers you by providing the tools and a smart AI Chatbot that learns as it goes so that you can literally set it and forget it and trust that your customers are taken care of. 

In fact, as many as 25% of your customer service queries come in after-hours. Do you really want to risk missing out or paying someone serious overtime to stay late to answer the phones? While Zoho Desk does good to offer automated around-the-clock availability, Smith.ai wins this one for its AI-powered chatbot that can be tailored to the exact needs of your brand for unlimited website chat 24/7/365.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140
Per month
20
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.