In-Depth Comparison

Smith.ai vs. Userlike

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to Userlike

Userlike

costs

Money-back guarantee
14 days
Per chat price
$5-10 per relevant chat
Starting price
$140/month
Setup fee
No
Custom programming done for you
Available with Flex plans (custom quote)
Seats for your staff
No seats needed
1</br>More seats with premium plans
Terms of service
Month-to-month
Overage costs
Priced per chat at current plan

capabilities

Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Mobile-optimized
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup
X – the work is up to your team

INTEGRATIONS

CRM integration
Available with paid plans
Zapier integration
Available with paid plans
Google Analytics integration
Open API

AI-DRIVEN TECHNOLOGY

Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software

Smith.ai's Outsourced Chat

Live chat software

Answers messages w/o extra staff
Yes
No, your team has to do the work
Quick one-time setup
Yes
No, do it youself
Responds immediately 24/7
Yes
Depends on your staffing
Automates lead qualification & intake
Yes
Sometimes
Can handle multiple chats with ease
Yes
Depends on your staffing
Screens spam & sales
Yes
No

Outsourced Chat vs. Chatbot Software

Smith.ai's Outsourced Chat

Chatbot Software

Staffed by live agents
Yes
No
Can provide empathy or emotional intelligence
Yes
No
Can handle complex issues right away
Yes
No
Responds immediately 24/7
Yes
Yes
Can provide a personalized experience
Yes
Yes, with extensive programming
Quick one-time setup
Yes
Depends on goals and software

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai Chatbot is a fully automated solution for lead capture. Userlike Live Chat is a modern messaging solution for your team.

At the current moment, live chat and chatbots are being pushed more than ever before. Of course, this can prove to be both a good thing and a bad thing for some businesses. After all, while it’s great to have options, it can be difficult to figure out which ones are actually going to deliver results. 

And let’s face it—once you’ve been inundated with poor results, you’re not going to want to work very hard to find the best ones. 

Fortunately, we’ve got you covered. Today’s audience wants dynamic, real-time solutions for communication. With Userlike and the Smith.ai Chatbot, that’s easier than you could ever imagine. Both of these apps offer impressive chatbots along with a host of other included and premium features that may incur an additional cost. 

Single-seat plans from Userlike are available at no charge, but you get very limited access to the features of the platform. If you upgrade to a corporate plan, you can get up to 10 seats, and they will all offer unlimited conversations and contacts. Analytics aren’t available until you upgrade to a premium plan, however, so keep that in mind. 

Smith.ai offers a full suite of analytics and user insights for businesses. The Smith.ai Chatbot is also designed to be used with rich media, integrated with the apps and tools that you use, and trained with natural language processing to handle all kinds of inquiries and requests so that your customers have the service solutions they demand. Plus, it starts at the right price of free.

While Userlike does a good job of providing solutions for free or those on a budget, the fact is that it just falls short in the personalized, customized, and dedicated attention that you get from a tool like the Smith.ai chatbot.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140
Per month
20
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for bots, spam, or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.