In-Depth Comparison vs. Tidio

Compare features and see how businesses like yours can better capture leads and serve clients with Web Chat. Web Chat:
The best alternative to Tidio



Money-back guarantee
14 days
7-day trial
Per chat price
$5-10 per relevant chat
Starting price
Setup fee
$0 but setup is only offered with certain plans
Custom programming done for you
Only offered with certain plans
Seats for your staff
No seats needed
3</br>More seats with additional charge
Terms of service
Overage costs
Priced per chat at current plan


Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Info Unavailable
Client callbacks
Custom branding
✔ Free
Reporting & analytics
Canned responses & business FAQ
Separate service
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup
X – you'll have support, but your team will do the work


CRM integration
Zapier integration
Google Analytics integration
Open API
Available with paid plans starting at $394/mo


Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software's Outsourced Chat

Live chat software

Answers messages w/o extra staff
No, your team has to do the work
Quick one-time setup
No, do it youself
Responds immediately 24/7
Depends on your staffing
Automates lead qualification & intake
Can handle multiple chats with ease
Depends on your staffing
Screens spam & sales

Outsourced Chat vs. Chatbot Software's Outsourced Chat

Chatbot Software

Staffed by live agents
Can provide empathy or emotional intelligence
Can handle complex issues right away
Responds immediately 24/7
Can provide a personalized experience
Yes, with extensive programming
Quick one-time setup
Depends on goals and software

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Get today.

Affordable plans for every budget. is a fully outsourced web chat solution, while Tidio places the work on your team.

7-day trialWhile Tidio is geared toward organizations with dedicated in-house agents — we understand not everyone has that luxury. That’s why offers a full-service chat solution that frees up your staff to work on higher-value tasks. offers a hands-off approach while still delivering the quality of service customers demand and deserve. Installation and setup take just minutes. With the power of large language models, our AI ingests your website content and is ready to answer customer questions. At the same time, you’ll have access to our 24/7, North America-based agents ready to take over any chat, set appointments, and more. 

Tidio’s solution is do-it-yourself. Once you purchase the software, you’re solely responsible for its success. They don’t monitor the quality of the chat conversations, only the quantity, so you could be billed for spam. Their chatbot won’t handle complex customer requests either — so those conversations will require your team to get involved. 

With Tidio’s starter plan, you’ll have access to three seats (i.e. your staff), 50 live conversations, 500 chatbot triggers (which go very quickly), and some third-party app integrations. To get more advanced features — such as an account manager, full widget customization, AI functionality, and visitor info — you’ll need to be on the Tidio+ plan. 

With, those same advanced features are baked into your plan. As soon as you sign up, our AI goes to work for you. By ingesting your website — and any other public URLs you provide — we start building your custom knowledge base, taking the onus off your team to provide information manually. Our AI provides rapid responses to customer inquiries and meets customer needs with helpful, accurate replies. 

Our starter plan includes up to 20 chats at $140/month. Plus, we only charge for relevant chats to your business — blocking spam, sales, or incomplete chats at no expense to you. We offer an account manager, integrations with third-party software —including Zapier — as well as reporting and analytics inside of your client dashboard. 

Businesses looking for full 360-degree coverage also have the option to add Virtual Receptionists for call answering, starting at $285/mo, and Outreach Campaigns for sales outreach, starting at $600/mo. is a much more comprehensive solution as we handle the entire “frontline” of your lead flow, so you never need to worry about in-house coverage.

For a fully managed live chat solution, robust AI features, rich integrations, and transparent and budget-friendly pricing, is the superior choice over Tidio.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

Per month
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair


We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get today.

Affordable plans for every budget.