In-Depth Comparison

Smith.ai vs. ProProfs Chat

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to ProProfs Chat

ProProfs Chat

costs

Money-back guarantee
14 days
Per chat price
$5-10 per relevant chat
Starting price
$140/month
Setup fee
No
Custom programming done for you
Available with Enterprise custom quote plans
Seats for your staff
No seats needed
1</br>More seats with additional cost
Terms of service
Month-to-month
Overage costs
Priced per chat at current plan

capabilities

Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Mobile-optimized
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup
X – you'll have to install and setup the app yourself

INTEGRATIONS

CRM integration
Available with premium plans
Zapier integration
Available with premium plans
Google Analytics integration
Open API

AI-DRIVEN TECHNOLOGY

Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software

Smith.ai's Outsourced Chat

Live chat software

Answers messages w/o extra staff
Yes
No, your team has to do the work
Quick one-time setup
Yes
No, do it youself
Responds immediately 24/7
Yes
Depends on your staffing
Automates lead qualification & intake
Yes
Sometimes
Can handle multiple chats with ease
Yes
Depends on your staffing
Screens spam & sales
Yes
No

Outsourced Chat vs. Chatbot Software

Smith.ai's Outsourced Chat

Chatbot Software

Staffed by live agents
Yes
No
Can provide empathy or emotional intelligence
Yes
No
Can handle complex issues right away
Yes
No
Responds immediately 24/7
Yes
Yes
Can provide a personalized experience
Yes
Yes, with extensive programming
Quick one-time setup
Yes
Depends on goals and software

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai Chatbot is a fully automated solution for lead capture. ProProfs Chat offers easy-to-build chatbots to automate support and capture leads.

Chatbots are becoming the norm for businesses of all kinds. Today's audience wants instant answers and easy ways to find what they need. They’re looking for brands that offer a robust omnichannel communication solution, and that includes the use of chatbots to handle self-service inquiries or escalate conversations when necessary.

The ProProfs Chat tool is answering the call by delivering a unique chat builder that offers more selection and customization than most of the tools out there today. You can create custom chatbots your own way and automate the customer service process for your audience.

Smith.ai also helps you create a custom chatbot and communication solution, including offering unlimited chats and plenty of real-time monitoring tools so that you can always keep an eye on the conversation. You will also find integrated scheduling and lead generation tools, and more.

Then, there’s the consideration that as many as 25% of your inquiries come in after hours—do you have the staff for that? And do you really want to pay for software and then have to pay for the staffing to manage the chatbot? That seems like a lot of extra money that doesn’t need to be spent.

On the other hand, the Smith.ai chatbot offers it all: a custom communication strategy, a robust AI-powered chatbot, and a totally free solution that works 24 hours a day, seven days a week, so that you don’t have to. You will be able to build a custom chatbot and set it to task, and probably never have to touch it again. While the ProProfs tool is great, it requires a lot of your own effort to make it work most effectively. Smith.ai, on the other hand, is all about automation and AI.

For the robust features, transparency, and 24/7 availability, the Smith.ai Chatbot takes this round.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140
Per month
20
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.