In-Depth Comparison vs. LiveChat

Compare features and see how businesses like yours can better capture leads and serve clients with Web Chat. Web Chat:
The best alternative to LiveChat



Money-back guarantee
14 days
Per chat price
$5-10 per relevant chat
Starting price
Setup fee
Custom programming done for you
Available by quote on premium plans
Seats for your staff
No seats needed
2 on basic plans, unlimited available by custom quote
Terms of service
Overage costs
Priced per chat at current plan


Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup
X – your team will have to take care of installation and setup


CRM integration
Included, but you have to do the work
Zapier integration
Included, but you have to do the work
Google Analytics integration
Open API


Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software's Outsourced Chat

Live chat software

Answers messages w/o extra staff
No, your team has to do the work
Quick one-time setup
No, do it youself
Responds immediately 24/7
Depends on your staffing
Automates lead qualification & intake
Can handle multiple chats with ease
Depends on your staffing
Screens spam & sales

Outsourced Chat vs. Chatbot Software's Outsourced Chat

Chatbot Software

Staffed by live agents
Can provide empathy or emotional intelligence
Can handle complex issues right away
Responds immediately 24/7
Can provide a personalized experience
Yes, with extensive programming
Quick one-time setup
Depends on goals and software

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Affordable plans for every budget. Chatbot provides a fully automatic solution for lead capture. LiveChat does too, except that they’re missing the staff to help you deliver it.

25% of leads come in after-hours, which means that 24/7 availability is no longer a bonus—it's a must. The question becomes which tool has the better solution that includes 24/7 live chat and/or chatbot services. The answer? That’s why we’re here. Take a look at the tables above, and then read on below to learn exactly what these two chatbots offer and which one is the clear winner.

LiveChat is a live chat platform that also has a full-service chatbot, knowledgebase, and other premium features available for businesses that choose to host their chatbot there. There’s a helpdesk you can use for customer support, and you can integrate all of your messaging in one place. It also offers several eCommerce features and integrations, team management tools, and access to messaging channels. also streamlines your messaging channels and delivers them all in one place, helping you to craft and execute the perfect communication strategy. LiveChat gives you the tools to do that—but again the work is left to you.

LiveChat can integrate with over 200 different apps and tools that you use, but can integrate with hundreds more. Plus, the machine learning allows the bot to evolve and grow with the changing needs of your audience. offers a totally free solution to improve your chatbot experiences instantly and effortlessly. Not only will our 24/7 Chatbot make sure that your website never sleeps, but it will also ensure that your business makes a great impression by always being there.

While LiveChat is a pretty good app, you're still going to have to spend a fortune managing it moving forward. That’s why the Chatbot pulls ahead here—and by a mile—they offer everything that your business needs along with a hands-free Chatbot that just works from the moment it’s installed.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

Per month
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair


We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get today.

Affordable plans for every budget.