In-Depth Comparison

Smith.ai vs. LiveAgent

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Virtual Receptionists:
The best alternative to LiveAgent

LiveAgent

costs

Money-back guarantee
14 days
Per chat price
$5-10 per relevant chat
Starting price
$140/month
Setup fee
No
Custom programming done for you
Available with paid plans starting at $400 per month
Seats for your staff
No seats needed
1</br>More seats with premium plans
Terms of service
Month-to-month
Overage costs
Priced per chat at current plan

capabilities

Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Mobile-optimized
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup
Included with all plans

INTEGRATIONS

CRM integration
Included
Zapier integration
Included
Google Analytics integration
Open API

AI-DRIVEN TECHNOLOGY

Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software

Smith.ai's Outsourced Chat

Live chat software

Answers messages w/o extra staff
Yes
No, your team has to do the work
Quick one-time setup
Yes
No, do it youself
Responds immediately 24/7
Yes
Depends on your staffing
Automates lead qualification & intake
Yes
Sometimes
Can handle multiple chats with ease
Yes
Depends on your staffing
Screens spam & sales
Yes
No

Outsourced Chat vs. Chatbot Software

Smith.ai's Outsourced Chat

Chatbot Software

Staffed by live agents
Yes
No
Can provide empathy or emotional intelligence
Yes
No
Can handle complex issues right away
Yes
No
Responds immediately 24/7
Yes
Yes
Can provide a personalized experience
Yes
Yes, with extensive programming
Quick one-time setup
Yes
Depends on goals and software

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai Chatbot is a fully automated solution for lead capture. LiveAgent offers a widget that can be added to your live chat, but you’ve got to add it on.

Chatbots are supposed to make things easier. If you’re using LiveAgent, you’re going to find that it may be a bit more difficult. Despite the possible challenges, though, we want to take a closer look at this chatbot and compare it side-by-side with the Smith.ai Chatbot to help you figure out what’s right for your business.

Today's customers demand instant answers and self-service solutions. They expect companies to be available 24 hours a day, seven days a week so that they can get what they need on their time. The Internet is a great resource, but it’s completely changed the consumer mindset. That’s why integrating a chatbot with powerful AI is the next right move for your business.

There’s a lot to consider when choosing a chatbot. They have a lot of similar features but there are also plenty of unique features and elements to think about. Here’s what we think you need to know about these two.

The Smith.ai Chatbot offers a totally customizable chatbot solution that can be scaled to the exact needs of your business. They also offer Smart Q&A to deliver answers, mobile optimization, pre-set screening questions, and so much more. The custom AI bot will handle your chats (unlimited) 24 hours a day, seven days a week, 365 days a year.

LiveAgent is one of the top third-party chat apps. It offers an impressive collection of tools and resources that you can use to communicate with your customers and streamline your total communication process. There are customizable features but they’re a bit more limited.

The chatbot’s name is Quriobot and it can handle all kinds of basic chat needs. The biggest caveat here is that you have to grab the widget code and embed the bot into your website by yourself. Smith.ai’s Chatbot comes with advanced features, including available white-glove installation and setup, and that’s why it comes out on top in this matchup.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140
Per month
20
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for bots, spam, or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.