In-Depth Comparison

Smith.ai vs. HubSpot Chat

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to HubSpot Chat

HubSpot Chat

costs

Money-back guarantee
14 days
Per chat price
$5-10 per relevant chat
Starting price
$140/month
Setup fee
No
Custom programming done for you
X – again, you’ll have to find someone else or do the work yourself
Seats for your staff
No seats needed
1</br>More seats with premium plans
Terms of service
Month-to-month
Overage costs
Priced per chat at current plan

capabilities

Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Mobile-optimized
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup
X – HubSpot lets you do the installation and setup

INTEGRATIONS

CRM integration
Integrates with HubSpot CRM free, the rest require premium membership
Zapier integration
Available with paid plans starting at $45 per month
Google Analytics integration
Open API

AI-DRIVEN TECHNOLOGY

Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software

Smith.ai's Outsourced Chat

Live chat software

Answers messages w/o extra staff
Yes
No, your team has to do the work
Quick one-time setup
Yes
No, do it youself
Responds immediately 24/7
Yes
Depends on your staffing
Automates lead qualification & intake
Yes
Sometimes
Can handle multiple chats with ease
Yes
Depends on your staffing
Screens spam & sales
Yes
No

Outsourced Chat vs. Chatbot Software

Smith.ai's Outsourced Chat

Chatbot Software

Staffed by live agents
Yes
No
Can provide empathy or emotional intelligence
Yes
No
Can handle complex issues right away
Yes
No
Responds immediately 24/7
Yes
Yes
Can provide a personalized experience
Yes
Yes, with extensive programming
Quick one-time setup
Yes
Depends on goals and software

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai Chatbot provides a lead-capture solution that’s fully automatic. HubSpot Chat is automated within its own platform, but falls short with integrations.

Today’s marketplace is inundated with chat tools and chatbots that are changing the way the world communicates. Known in the industry as conversational marketing, this type of marketing is based entirely on having conversations with people. When you choose to use the HubSpot Chat feature or the Smith.ai Chatbot, you can guarantee that you’re having the best conversations to turn chats into leads and leads into sales.

Users want an omnichannel experience. Both platforms deliver well in this regard. HubSpot also has features like templates, email integrations, social media integrations, and scheduling. Of course, Smith.ai has all those features, as well, along with capable AI that can learn as it goes to give a truly-hands off solution.

Activity monitoring is also available from both tools, but the Smith.ai Chatbot goes a bit further with robust, real-time analytics and contact activity to keep everything streamlined.

Conversation routing, automation, and CRM integration are offered, although HubSpot’s is limited to its own CRM until businesses upgrade to a paid plan. Contact tracking and conversation history features make it easy for you to monitor everything in one place on both of these platforms.

HubSpot’s chatbot can integrate with other tools that you use, but so far its proven to be most effective integrating with its own private label products. The Smith.ai Chatbot, on the other hand, is designed to be embedded on any website and integrated with tons of software and apps.

So, are you going to keep missing out on the 46% of users who want to chat with you, or the 25% of those who want answers after-hours? Or are you going to embrace the assistance of the team at Smith.ai to take your chats to the next level?

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140
Per month
20
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.