HelpSquad | ||
---|---|---|
costs | ||
Money-back guarantee | 14 days | |
Per chat price | $5-10 per relevant chat | Per month |
Starting price | $140/month | |
Setup fee | No | No |
Custom programming done for you | ✔ | |
Seats for your staff | No seats needed | |
Terms of service | Month-to-month | |
Overage costs | Priced per chat at current plan | |
capabilities | ||
Staffed by live agents 24/7 | ✔ | ✔ |
Text Answering | ✔ | ✔ |
New client intake | ✔ | |
AI-driven technology | ✔ Free | |
Captures email with every conversation | ✔ | |
Captures phone number if desired | ✔ | |
Appointment scheduling | ✔ | ✔ |
Client callbacks | ✔ | |
Custom branding | ✔ Free | ✘ |
Mobile-optimized | ✔ | ✔ |
Reporting & analytics | ✔ | |
Canned responses & business FAQ | ✔ | ✘ |
Pre-chat disclaimer | ✔ | |
Client portal | ✔ | |
View transcript for every chat | ✔ | |
White-glove setup | ✔ | |
INTEGRATIONS | ||
CRM integration | ✔ | ✔ |
Zapier integration | ✔ | |
Google Analytics integration | ✔ | |
Open API | ✔ | |
AI-DRIVEN TECHNOLOGY | ||
Uses conversational AI | ✔ | |
No code builder | ✔ | |
Train chat with your data | ✔ | |
Automated lead qualification | ✔ | |
Understands user intent | ✔ | |
Smart Q&A database | ✔ |
Smith.ai's Outsourced Chat | Live chat software | |
---|---|---|
Answers messages w/o extra staff | Yes | No, your team has to do the work |
Quick one-time setup | Yes | No, do it youself |
Responds immediately 24/7 | Yes | Depends on your staffing |
Automates lead qualification & intake | Yes | Sometimes |
Can handle multiple chats with ease | Yes | Depends on your staffing |
Screens spam & sales | Yes | No |
Smith.ai's Outsourced Chat | Chatbot Software | |
---|---|---|
Staffed by live agents | Yes | No |
Can provide empathy or emotional intelligence | Yes | No |
Can handle complex issues right away | Yes | No |
Responds immediately 24/7 | Yes | Yes |
Can provide a personalized experience | Yes | Yes, with extensive programming |
Quick one-time setup | Yes | Depends on goals and software |
HelpSquad doesn’t offer all of their features at any price tier. Their “Support Plan” ($185/mo) is required for SMS and you’ll have to go all the way up to their “All-Star Plan” ($700/mo) for dynamic pre chat. And their plans are limited by FAQ (do your leads have a limit on their questions?). At Smith.ai, unlimited FAQ, SMS, and our AI playbooks which provide dynamic prechat are included in every plan. Furthermore, our add-on features are priced so that you only pay for them if you need them. We don’t force you to scale up to an unnecessarily pricey plan.
For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Live Chat partner, over HelpSquad.