HelpSquad doesn’t offer all of their features at any price tier. Their “Support Plan” ($185/mo) is required for SMS and you’ll have to go all the way up to their “All-Star Plan” ($700/mo) for dynamic pre chat. And their plans are limited by FAQ (do your leads have a limit on their questions?). At Smith.ai, unlimited FAQ, SMS, and our AI playbooks which provide dynamic prechat are included in every plan. Furthermore, our add-on features are priced so that you only pay for them if you need them. We don’t force you to scale up to an unnecessarily pricey plan.
For unlimited FAQ, all features with every plan, a chatbot that improves accuracy and speed, AI technology for efficient processes, and professional live agents, businesses prefer Smith.ai Live Chat over HelpSquad.