Smith.ai vs HelpSquad: In-Depth Comparison

Smith.ai: The best alternative to HelpSquad

COSTS

Money-back guarantee

14 days

Price structure

Per chat w/ new leads or current clients

Base pricing

$5-10 per relevant chat

Per month

Starting price

$0/month

Setup fee

Overage costs

Priced per chat at current plan

Month-to-month

Real-time Spanish translation

Free

FAQ

Free

35/month

Necessary site volume

Any

Industries

Any

Recommended site visitors

None

Data usage fee

n/a

Contract

Month-to-month

24/7 live agents

Free

Setup timing

1-3 business days

Concurrent chats

Unlimited

Average setup time

1 business day

Needs existing chat platform

Never

Hours

24/7

CAPABILITIES

Staffed by live agents 24/7

✔

Lead qualification

✔

Current Client Q&A

✔

Custom Q&A

✔

Simple FAQ

✔

New client intake

✔

AI-driven technology

✔
Free

Concurrent sites

Unlimited

Appointment scheduling

✔

Client callbacks

✔

Canned responses & business FAQ

✔

✘

Needs additional technology

✘

Lead generation

✔

Custom branding

✔
Free

✘

CRM integration

✔

Real-time language translation

✔

Bilingual agents & language translation

✔

✘

Accept payments

✔

Proactive engagement

✔

Mobile-optimized

✔

Text Answering

✔

Client portal

✔

Takes appointments

✔

Facebook messages

✔

Number of FAQ

Unlimited

Takes payments

✔

Read our reviews

Smith.ai’s Live Chat offers every feature at all price tiers and uses AI for efficiency. HelpSquad has limits around every corner.

HelpSquad doesn’t offer all of their features at any price tier. Their “Support Plan” ($185/mo) is required for SMS and you’ll have to go all the way up to their “All-Star Plan” ($700/mo) for dynamic pre chat. And their plans are limited by FAQ (do your leads have a limit on their questions?). At Smith.ai, unlimited FAQ, SMS, and our AI playbooks which provide dynamic prechat are included in every plan. Furthermore, our add-on features are priced so that you only pay for them if you need them. We don’t force you to scale up to an unnecessarily pricey plan.
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For unlimited FAQ, all features with every plan, a chatbot that improves accuracy and speed, AI technology for efficient processes, and professional live agents, businesses prefer Smith.ai Live Chat over HelpSquad.

THE BASICS!

Live chat agents on duty 24/7

Real-time lead qualification & intake with CRM integration for complete workflows

Appointment & call-back scheduling with calendar integration

AI technology powers automatic responses, real-time English-Spanish translation, and more.

Payment collection with online billing and invoice links

Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

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What our customers are saying

“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”

Justie Nicol

Nicol Law Offices

"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."

Scott Peterson

D'Orazio Peterson

“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”

Brian Waller

Sequel Law

“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”