In-Depth Comparison

Smith.ai vs. HelpSquad

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to HelpSquad

		HelpSquad
costs
Money-back guarantee	14 days
Per chat price	$5-10 per relevant chat	Per month
Starting price	$140/month
Setup fee	No	No
Custom programming done for you	✔
Seats for your staff	No seats needed
Terms of service	Month-to-month
Overage costs	Priced per chat at current plan
capabilities
Staffed by live agents 24/7	✔	✔
Text Answering	✔	✔
New client intake	✔
AI-driven technology	✔ Free
Captures email with every conversation	✔
Captures phone number if desired	✔
Appointment scheduling	✔	✔
Client callbacks	✔
Custom branding	✔ Free	✘
Mobile-optimized	✔	✔
Reporting & analytics	✔
Canned responses & business FAQ	✔	✘
Pre-chat disclaimer	✔
Client portal	✔
View transcript for every chat	✔
White-glove setup	✔
INTEGRATIONS
CRM integration	✔	✔
Zapier integration	✔
Google Analytics integration	✔
Open API	✔
AI-DRIVEN TECHNOLOGY
Uses conversational AI	✔
No code builder	✔
Train chat with your data	✔
Automated lead qualification	✔
Understands user intent	✔
Smart Q&A database	✔

Outsourced Chat vs. Live Chat Software

	Smith.ai's Outsourced Chat	Live chat software

Answers messages w/o extra staff	Yes	No, your team has to do the work
Quick one-time setup	Yes	No, do it youself
Responds immediately 24/7	Yes	Depends on your staffing
Automates lead qualification & intake	Yes	Sometimes
Can handle multiple chats with ease	Yes	Depends on your staffing
Screens spam & sales	Yes	No

Outsourced Chat vs. Chatbot Software

	Smith.ai's Outsourced Chat	Chatbot Software

Staffed by live agents	Yes	No
Can provide empathy or emotional intelligence	Yes	No
Can handle complex issues right away	Yes	No
Responds immediately 24/7	Yes	Yes
Can provide a personalized experience	Yes	Yes, with extensive programming
Quick one-time setup	Yes	Depends on goals and software

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Smith.ai’s Live Chat offers every feature at all price tiers and uses AI for efficiency. HelpSquad has limits around every corner.

HelpSquad doesn’t offer all of their features at any price tier. Their “Support Plan” ($185/mo) is required for SMS and you’ll have to go all the way up to their “All-Star Plan” ($700/mo) for dynamic pre chat. And their plans are limited by FAQ (do your leads have a limit on their questions?). At Smith.ai, unlimited FAQ, SMS, and our AI playbooks which provide dynamic prechat are included in every plan. Furthermore, our add-on features are priced so that you only pay for them if you need them. We don’t force you to scale up to an unnecessarily pricey plan.
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For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Live Chat partner, over HelpSquad.

Disclaimer: After researching this company’s website, contacting them directly, and reviewing third-party sources, we were able to gather the information listed above. Smith.ai is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast Smith.ai products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by Smith.ai. This information is provided to help potential customers evaluate Smith.ai products and services, and Smith.ai has made the best possible effort to obtain accurate information on the other company mentioned here.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140

Per month

Chats per month

View pricing details

Simple per-chat pricing, not per-hour or per-agent

Easy and predictable month-to-month pricing

No charge for spam or unwanted sales chats

No annual contracts or setup fees

Our agents and AI harmoniously work to meet the rigorous demands of your business.

Smith.ai is trusted by 3,000+ businesses

5.0 stars

4.9 stars

5.0 stars

4.7 stars

Generate more leads with chat

Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.