Smith.ai Live Chat vs. HelpSquad

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Live Chat.

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14-day money-back guarantee
Live Agents 24/7
Bilingual

Smith.ai: The best alternative to HelpSquad

COSTS
Money-back guarantee
14 days
Price structure
Per chat w/ new leads or current clients
Base pricing
$5-10 per relevant chat
Per month
Starting price
$0/month
Setup fee
No
No
Overage costs
Priced per chat at current plan
Terms of service
Month-to-month
Real-time Spanish translation
Free
FAQ
Free
35/month
Necessary site volume
Any
Industries
Any
Recommended site visitors
None
Data usage fee
n/a
Contract
Month-to-month
24/7 live agents
Free
Setup timing
1-3 business days
Concurrent chats
Unlimited
Average setup time
1 business day
Needs existing chat platform
Never
Hours
24/7
CAPABILITIES
Staffed by live agents 24/7
Lead qualification
Current Client Q&A
Custom Q&A
Simple FAQ
New client intake
AI-driven technology

Free
Concurrent sites
Unlimited
Appointment scheduling
Client callbacks
Canned responses & business FAQ
Needs additional technology
Lead generation
Custom branding

Free
CRM integration
Real-time language translation
Bilingual agents & language translation
Accept payments
Proactive engagement
Mobile-optimized
Text Answering
Client portal
Takes appointments
Facebook messages
Number of FAQ
Unlimited
Takes payments
Read our reviews
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Smith.ai’s Live Chat offers every feature at all price tiers and uses AI for efficiency. HelpSquad has limits around every corner.

HelpSquad doesn’t offer all of their features at any price tier. Their “Support Plan” ($185/mo) is required for SMS and you’ll have to go all the way up to their “All-Star Plan” ($700/mo) for dynamic pre chat. And their plans are limited by FAQ (do your leads have a limit on their questions?). At Smith.ai, unlimited FAQ, SMS, and our AI playbooks which provide dynamic prechat are included in every plan. Furthermore, our add-on features are priced so that you only pay for them if you need them. We don’t force you to scale up to an unnecessarily pricey plan.

For unlimited FAQ, all features with every plan, a chatbot that improves accuracy and speed, AI technology for efficient processes, and professional live agents, businesses prefer Smith.ai Live Chat over HelpSquad.

THE BASICS!

Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with online billing and invoice links
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

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What our customers are saying

“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”
Justie Nicol
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”
Nicole G.

live chat STAFFED 24/7

À LA CARTE

$0
Per Month
0
Live Chats
PAy only $10/chat

Starter

$140
Per Month
20
Live Chats
$7/Chat after 20

Basic

$300
Per Month
50
Live Chats
$6/Chat after 50

Pro

$600
Per Month
120
Live Chats
$5/Chat after 120

TALK TO US

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Learn how Smith.ai can help your business. We’ll address your questions about our receptionist, chat, and campaign services.

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We integrate with your software

Contacts and chat transcripts are instantly logged in your systems
Clio
Clio Grow
Salesforce
HubSpot
Zapier
PracticePanther
Capsule CRM
Lawmatics
Lead Docket
Wealthbox

Small businesses trust Smith.ai Chatbot to capture more leads

Adelia Risk
Hacking Law Practice
D'orazio Peterson
Nicole Gersch Law
Robins Consulting
Retirement Matters Illinois
Sequal Law
Gorovsky Law