In-Depth Comparison

Smith.ai vs. Freshchat

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to Freshchat

		Freshchat
costs
Money-back guarantee	14 days
Per chat price	$5-10 per relevant chat
Starting price	$140/month
Setup fee	No
Custom programming done for you	✔	Available with paid plans starting at $39/user per month
Seats for your staff	No seats needed	1</br>More seats with additional charge per seat
Terms of service	Month-to-month
Overage costs	Priced per chat at current plan
capabilities
Staffed by live agents 24/7	✔	✘
Text Answering	✔
New client intake	✔
AI-driven technology	✔ Free
Captures email with every conversation	✔	✔
Captures phone number if desired	✔	✔
Appointment scheduling	✔
Client callbacks	✔
Custom branding	✔ Free	✔
Mobile-optimized	✔	✔
Reporting & analytics	✔
Canned responses & business FAQ	✔
Pre-chat disclaimer	✔	✔
Client portal	✔
View transcript for every chat	✔
White-glove setup	✔	X – you'll have to do the installation and setup yourself
INTEGRATIONS
CRM integration	✔	Available on paid plans starting at $18/user per month
Zapier integration	✔	Available with paid plans starting at $400 per month
Google Analytics integration	✔
Open API	✔	✔
AI-DRIVEN TECHNOLOGY
Uses conversational AI	✔
No code builder	✔
Train chat with your data	✔
Automated lead qualification	✔	✔
Understands user intent	✔
Smart Q&A database	✔	✔

Outsourced Chat vs. Live Chat Software

	Smith.ai's Outsourced Chat	Live chat software

Answers messages w/o extra staff	Yes	No, your team has to do the work
Quick one-time setup	Yes	No, do it youself
Responds immediately 24/7	Yes	Depends on your staffing
Automates lead qualification & intake	Yes	Sometimes
Can handle multiple chats with ease	Yes	Depends on your staffing
Screens spam & sales	Yes	No

Outsourced Chat vs. Chatbot Software

	Smith.ai's Outsourced Chat	Chatbot Software

Staffed by live agents	Yes	No
Can provide empathy or emotional intelligence	Yes	No
Can handle complex issues right away	Yes	No
Responds immediately 24/7	Yes	Yes
Can provide a personalized experience	Yes	Yes, with extensive programming
Quick one-time setup	Yes	Depends on goals and software

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Smith.ai Chatbot delivers powerful communication with a fully automated lead capture solution. Freshchat is designed to deliver automated chatbots to help your team win customers and capture leads.

Today’s audiences demand chatbot solutions. Not only does it save time and give them control over their customer service needs, but it allows your brand to deliver a better customer experience without having to actually provide the people for it. There are several chatbots available today, but they’re not all created equally. In this matchup, we’ll look at Freshchat vs. the Smith.ai Chatbot.

Freshchat is part of the Freshworks family of products, offering a customer messaging solution that has a variety of features including automated chatbots and AI. The customer messaging features on Freshchat keep up with the competition, to say the least, but they may not fit the bill for everyone. Let’s take a deeper look.

Smith.ai offers a 24/7 chatbot and live chat service that makes sure that every customer and client gets served in the exact way they prefer. The chatbot includes AI and machine learning so that it can grow with your business and evolve to create the perfect customer conversation. It also comes with self-service features, analytics and insights, and custom programming solutions.

Freshchat offers some customization in programming, but not complete control. In fact, the tool actually prides itself on being easy to setup and use without having to do a lot of coding in the first place. The Smith.ai Chatbot can be coded any way that you’d like, and it’ll be up and running in minutes with minimal effort on your part.

The Freshchat platform also integrates with Facebook Messenger, Apple Business Chat, WhatsApp for Business, and more.

But then, the last thing that you need is one more integration to get to the chat arena. With Smith.ai, the chatbot can integrate with your tech to streamline and deliver the chatbot solutions you need right away. The ability to run itself and adapt to changing customer needs, along with the host of features offered without a single charge are what set the Smith.ai Chatbot out in front.

Disclaimer: After researching this company’s website, contacting them directly, and reviewing third-party sources, we were able to gather the information listed above. Smith.ai is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast Smith.ai products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by Smith.ai. This information is provided to help potential customers evaluate Smith.ai products and services, and Smith.ai has made the best possible effort to obtain accurate information on the other company mentioned here.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140

Per month

Chats per month

View pricing details

Simple per-chat pricing, not per-hour or per-agent

Easy and predictable month-to-month pricing

No charge for spam or unwanted sales chats

No annual contracts or setup fees

Our agents and AI harmoniously work to meet the rigorous demands of your business.

Smith.ai is trusted by 3,000+ businesses

5.0 stars

4.9 stars

5.0 stars

4.7 stars

Generate more leads with chat

Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.