In-Depth Comparison

Smith.ai vs. Freshchat

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to Freshchat

Freshchat

costs

Money-back guarantee
14 days
Per chat price
$5-10 per relevant chat
Starting price
$140/month
Setup fee
No
Custom programming done for you
Available with paid plans starting at $39/user per month
Seats for your staff
No seats needed
1</br>More seats with additional charge per seat
Terms of service
Month-to-month
Overage costs
Priced per chat at current plan

capabilities

Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Mobile-optimized
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup
X – you'll have to do the installation and setup yourself

INTEGRATIONS

CRM integration
Available on paid plans starting at $18/user per month
Zapier integration
Available with paid plans starting at $400 per month
Google Analytics integration
Open API

AI-DRIVEN TECHNOLOGY

Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software

Smith.ai's Outsourced Chat

Live chat software

Answers messages w/o extra staff
Yes
No, your team has to do the work
Quick one-time setup
Yes
No, do it youself
Responds immediately 24/7
Yes
Depends on your staffing
Automates lead qualification & intake
Yes
Sometimes
Can handle multiple chats with ease
Yes
Depends on your staffing
Screens spam & sales
Yes
No

Outsourced Chat vs. Chatbot Software

Smith.ai's Outsourced Chat

Chatbot Software

Staffed by live agents
Yes
No
Can provide empathy or emotional intelligence
Yes
No
Can handle complex issues right away
Yes
No
Responds immediately 24/7
Yes
Yes
Can provide a personalized experience
Yes
Yes, with extensive programming
Quick one-time setup
Yes
Depends on goals and software

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai Chatbot delivers powerful communication with a fully automated lead capture solution. Freshchat is designed to deliver automated chatbots to help your team win customers and capture leads.

Today’s audiences demand chatbot solutions. Not only does it save time and give them control over their customer service needs, but it allows your brand to deliver a better customer experience without having to actually provide the people for it. There are several chatbots available today, but they’re not all created equally. In this matchup, we’ll look at Freshchat vs. the Smith.ai Chatbot.

Freshchat is part of the Freshworks family of products, offering a customer messaging solution that has a variety of features including automated chatbots and AI. The customer messaging features on Freshchat keep up with the competition, to say the least, but they may not fit the bill for everyone. Let’s take a deeper look.

Smith.ai offers a 24/7 chatbot and live chat service that makes sure that every customer and client gets served in the exact way they prefer. The chatbot includes AI and machine learning so that it can grow with your business and evolve to create the perfect customer conversation. It also comes with self-service features, analytics and insights, and custom programming solutions.

Freshchat offers some customization in programming, but not complete control. In fact, the tool actually prides itself on being easy to setup and use without having to do a lot of coding in the first place. The Smith.ai Chatbot can be coded any way that you’d like, and it’ll be up and running in minutes with minimal effort on your part.

The Freshchat platform also integrates with Facebook Messenger, Apple Business Chat, WhatsApp for Business, and more.

But then, the last thing that you need is one more integration to get to the chat arena. With Smith.ai, the chatbot can integrate with your tech to streamline and deliver the chatbot solutions you need right away. The ability to run itself and adapt to changing customer needs, along with the host of features offered without a single charge are what set the Smith.ai Chatbot out in front.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140
Per month
20
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.