In-Depth Comparison

Smith.ai vs. Chatra

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to Chatra

		Chatra
costs
Money-back guarantee	14 days
Per chat price	$5-10 per relevant chat
Starting price	$140/month
Setup fee	No
Custom programming done for you	✔	Available with paid plans starting at $10/agent, per month
Seats for your staff	No seats needed	1</br>More seats with premium plans
Terms of service	Month-to-month
Overage costs	Priced per chat at current plan
capabilities
Staffed by live agents 24/7	✔	✘
Text Answering	✔
New client intake	✔
AI-driven technology	✔ Free
Captures email with every conversation	✔	✔
Captures phone number if desired	✔	✔
Appointment scheduling	✔
Client callbacks	✔
Custom branding	✔ Free	✔
Mobile-optimized	✔	✔
Reporting & analytics	✔
Canned responses & business FAQ	✔
Pre-chat disclaimer	✔	✔
Client portal	✔
View transcript for every chat	✔
White-glove setup	✔	X – you'll have a CSM for support, but your team will do the work
INTEGRATIONS
CRM integration	✔	Available with paid plans starting at $10/agent, per month
Zapier integration	✔	Available on Pro plan for $23/agent, per month
Google Analytics integration	✔
Open API	✔	✔
AI-DRIVEN TECHNOLOGY
Uses conversational AI	✔
No code builder	✔
Train chat with your data	✔
Automated lead qualification	✔	✔
Understands user intent	✔
Smart Q&A database	✔	✘

Outsourced Chat vs. Live Chat Software

	Smith.ai's Outsourced Chat	Live chat software

Answers messages w/o extra staff	Yes	No, your team has to do the work
Quick one-time setup	Yes	No, do it youself
Responds immediately 24/7	Yes	Depends on your staffing
Automates lead qualification & intake	Yes	Sometimes
Can handle multiple chats with ease	Yes	Depends on your staffing
Screens spam & sales	Yes	No

Outsourced Chat vs. Chatbot Software

	Smith.ai's Outsourced Chat	Chatbot Software

Staffed by live agents	Yes	No
Can provide empathy or emotional intelligence	Yes	No
Can handle complex issues right away	Yes	No
Responds immediately 24/7	Yes	Yes
Can provide a personalized experience	Yes	Yes, with extensive programming
Quick one-time setup	Yes	Depends on goals and software

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Smith.ai Chatbot is a fully automated solution for lead capture. Chatra is also a fully automated lead capture solution, but free features are limited.

Chatbots are becoming a requirement for websites today. There are so many different features to consider and types of chatbots out there, though, that it can be hard to find the right choice. Tools like Chatra and the Smith.ai Chatbot give each other a good run for their money, too, which makes it even more of a challenge.

Fortunately, we’re here to help. And we’re not just helping you. By assisting you with an apples-to-apples comparison of the Smith.ai Chatbot and Chatra, we’re helping you deliver a better product and service to your audience, which will improve loyalty and satisfaction, customer retention, and lead conversion.

So, which one is better? Well, the straight answer is that it depends on what your business needs. There are features that some brands love and others never use. There are chat apps for eCommerce that might not function well for service businesses. And so forth. Here’s what you need to know about these two apps to decide which is right for your business.

Chatra has a free chatbot available with limited features. You'll have access to online and offline chat with unlimited websites and customization features galore. You'll also get basic visitor info, a friendly, intuitive dashboard, and notifications. Unlimited conversations are included on every plan and there are apps available for iOS and Android, as well.

There are a few other useful features here and there, but really, that's about the best of what Chatra offers. With the Smith.ai Chatbot, you get an impressive list of features that include 24/7 unlimited chats, AI and machine learning that allows the bot to grow with your brand over time, pre-screening sequences to assist with lead gen, and so much more.

TheSmith.ai Chatbot delivers powerful performance and lets you set up automated responses and a knowledge base for your audience. You can even integrate with your CRM and other software tools effortlessly, allowing you to streamline communications with ease. That's why Smith.ai comes out on top in this round.

Disclaimer: After researching this company’s website, contacting them directly, and reviewing third-party sources, we were able to gather the information listed above. Smith.ai is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast Smith.ai products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by Smith.ai. This information is provided to help potential customers evaluate Smith.ai products and services, and Smith.ai has made the best possible effort to obtain accurate information on the other company mentioned here.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140

Per month

Chats per month

View pricing details

Simple per-chat pricing, not per-hour or per-agent

Easy and predictable month-to-month pricing

No charge for spam or unwanted sales chats

No annual contracts or setup fees

Our agents and AI harmoniously work to meet the rigorous demands of your business.

Smith.ai is trusted by 3,000+ businesses

5.0 stars

4.9 stars

5.0 stars

4.7 stars

Generate more leads with chat

Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.