In-Depth Comparison

Smith.ai vs. Chatra

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to Chatra

Chatra

costs

Money-back guarantee
14 days
Per chat price
$5-10 per relevant chat
Starting price
$140/month
Setup fee
No
Custom programming done for you
Available with paid plans starting at $10/agent, per month
Seats for your staff
No seats needed
1</br>More seats with premium plans
Terms of service
Month-to-month
Overage costs
Priced per chat at current plan

capabilities

Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Mobile-optimized
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup
X – you'll have a CSM for support, but your team will do the work

INTEGRATIONS

CRM integration
Available with paid plans starting at $10/agent, per month
Zapier integration
Available on Pro plan for $23/agent, per month
Google Analytics integration
Open API

AI-DRIVEN TECHNOLOGY

Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software

Smith.ai's Outsourced Chat

Live chat software

Answers messages w/o extra staff
Yes
No, your team has to do the work
Quick one-time setup
Yes
No, do it youself
Responds immediately 24/7
Yes
Depends on your staffing
Automates lead qualification & intake
Yes
Sometimes
Can handle multiple chats with ease
Yes
Depends on your staffing
Screens spam & sales
Yes
No

Outsourced Chat vs. Chatbot Software

Smith.ai's Outsourced Chat

Chatbot Software

Staffed by live agents
Yes
No
Can provide empathy or emotional intelligence
Yes
No
Can handle complex issues right away
Yes
No
Responds immediately 24/7
Yes
Yes
Can provide a personalized experience
Yes
Yes, with extensive programming
Quick one-time setup
Yes
Depends on goals and software

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai Chatbot is a fully automated solution for lead capture. Chatra is also a fully automated lead capture solution, but free features are limited.

Chatbots are becoming a requirement for websites today. There are so many different features to consider and types of chatbots out there, though, that it can be hard to find the right choice. Tools like Chatra and the Smith.ai Chatbot give each other a good run for their money, too, which makes it even more of a challenge.

Fortunately, we’re here to help. And we’re not just helping you. By assisting you with an apples-to-apples comparison of the Smith.ai Chatbot and Chatra, we’re helping you deliver a better product and service to your audience, which will improve loyalty and satisfaction, customer retention, and lead conversion.

So, which one is better? Well, the straight answer is that it depends on what your business needs. There are features that some brands love and others never use. There are chat apps for eCommerce that might not function well for service businesses. And so forth. Here’s what you need to know about these two apps to decide which is right for your business.

Chatra has a free chatbot available with limited features. You'll have access to online and offline chat with unlimited websites and customization features galore. You'll also get basic visitor info, a friendly, intuitive dashboard, and notifications. Unlimited conversations are included on every plan and there are apps available for iOS and Android, as well.

There are a few other useful features here and there, but really, that's about the best of what Chatra offers. With the Smith.ai Chatbot, you get an impressive list of features that include 24/7 unlimited chats, AI and machine learning that allows the bot to grow with your brand over time, pre-screening sequences to assist with lead gen, and so much more.

TheSmith.ai Chatbot delivers powerful performance and lets you set up automated responses and a knowledge base for your audience. You can even integrate with your CRM and other software tools effortlessly, allowing you to streamline communications with ease. That's why Smith.ai comes out on top in this round.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140
Per month
20
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.