In-Depth Comparison

Smith.ai vs. Chatlio

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to Chatlio

Chatlio

costs

Money-back guarantee
14 days
Per chat price
$5-10 per relevant chat
Starting price
$140/month
Setup fee
No
Custom programming done for you
Included, but you’ll have to do the work
Seats for your staff
No seats needed
2</br>More seats with premium plans
Terms of service
Month-to-month
Overage costs
Priced per chat at current plan

capabilities

Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Mobile-optimized
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup
X – you'll have support, but your team will do the work

INTEGRATIONS

CRM integration
Included, but you have to do the work
Zapier integration
Included, but you have to do the work
Google Analytics integration
Open API

AI-DRIVEN TECHNOLOGY

Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software

Smith.ai's Outsourced Chat

Live chat software

Answers messages w/o extra staff
Yes
No, your team has to do the work
Quick one-time setup
Yes
No, do it youself
Responds immediately 24/7
Yes
Depends on your staffing
Automates lead qualification & intake
Yes
Sometimes
Can handle multiple chats with ease
Yes
Depends on your staffing
Screens spam & sales
Yes
No

Outsourced Chat vs. Chatbot Software

Smith.ai's Outsourced Chat

Chatbot Software

Staffed by live agents
Yes
No
Can provide empathy or emotional intelligence
Yes
No
Can handle complex issues right away
Yes
No
Responds immediately 24/7
Yes
Yes
Can provide a personalized experience
Yes
Yes, with extensive programming
Quick one-time setup
Yes
Depends on goals and software

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai Chatbot is a fully automated solution for lead capture. Chatlio uses the power of Slack to automate your website chat.

For businesses that are using Slack, Chatlio makes it easy to get started with website chat. Of course, it’s not just for Slack users—anyone who wants to try it, can, and will be able to create a Slack account to go with it along the way.

Chatlio focuses heavily on its live chat offerings, with only mention that there is a chatbot function available. If you’re willing to dig into their site, you’ll find a page that informs you that you can create any bots you want and shows you how with a section of sample coding.

So sure, you can make as many bots as you want, but it’s not going to be an easy task. The Smith.ai Chatbot, on the other hand, offers total customization in just a few clicks and you’ll never have to worry about coding.

Chatlio offers an impressive amount of customization and integrations, but your team will have to do the work. If you don’t have a “team” yet, prepare to add to your staffing and labor costs, too.

With the Smith.ai Chatbot, you never have to worry about doing the work or supplying the labor—not only will you get a robust, dynamic, fully-tailored chatbot, but you’ll also get the impressive AI that learns as it goes so that you can set this chatbot to work and forget it.

The Smith.ai Chatbot offers unlimited chats, 24/7 availability, customization of the chat widget, white label setup, and a host of other features.

There’s a delicate balance between automation and the human connection, and while Chatlio does a great job to recognize it, they don’t include advanced AI like Smith.ai. Between that and the limits on several key features, this is why the Smith.ai Chatbot beats Chatlio every single time.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140
Per month
20
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for bots, spam, or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.