Smith.ai vs. Chatlio

For businesses that are using Slack, Chatlio makes it easy to get started with website chat. Of course, it’s not just for Slack users—anyone who wants to try it, can, and will be able to create a Slack account to go with it along the way.

Chatlio focuses heavily on its live chat offerings, with only mention that there is a chatbot function available. If you’re willing to dig into their site, you’ll find a page that informs you that you can create any bots you want and shows you how with a section of sample coding.

So sure, you can make as many bots as you want, but it’s not going to be an easy task. The Smith.ai Chatbot, on the other hand, offers total customization in just a few clicks and you’ll never have to worry about coding.

Chatlio offers an impressive amount of customization and integrations, but your team will have to do the work. If you don’t have a “team” yet, prepare to add to your staffing and labor costs, too.

With the Smith.ai Chatbot, you never have to worry about doing the work or supplying the labor—not only will you get a robust, dynamic, fully-tailored chatbot, but you’ll also get the impressive AI that learns as it goes so that you can set this chatbot to work and forget it.

The Smith.ai Chatbot offers unlimited chats, 24/7 availability, customization of the chat widget, white label setup, and a host of other features.

There’s a delicate balance between automation and the human connection, and while Chatlio does a great job to recognize it, they don’t include advanced AI like Smith.ai. Between that and the limits on several key features, this is why the Smith.ai Chatbot beats Chatlio every single time.