In-Depth Comparison vs. Bitrix24

Compare features and see how businesses like yours can better capture leads and serve clients with Web Chat. Web Chat:
The best alternative to Bitrix24



Money-back guarantee
14 days
Per chat price
$5-10 per relevant chat
Starting price
Setup fee
Custom programming done for you
Available with paid plans starting at $400 per month
Seats for your staff
No seats needed
Unlimited on free plan
Terms of service
Overage costs
Priced per chat at current plan


Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup
X – you'll have to install this app yourself


CRM integration
Available with premium plans
Zapier integration
Available with premium plans
Google Analytics integration
Open API


Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software's Outsourced Chat

Live chat software

Answers messages w/o extra staff
No, your team has to do the work
Quick one-time setup
No, do it youself
Responds immediately 24/7
Depends on your staffing
Automates lead qualification & intake
Can handle multiple chats with ease
Depends on your staffing
Screens spam & sales

Outsourced Chat vs. Chatbot Software's Outsourced Chat

Chatbot Software

Staffed by live agents
Can provide empathy or emotional intelligence
Can handle complex issues right away
Responds immediately 24/7
Can provide a personalized experience
Yes, with extensive programming
Quick one-time setup
Depends on goals and software

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Get today.

Affordable plans for every budget. Chatbot is a fully automated solution for lead capture. Bitrix24 is a collaboration and communication platform for your agents.

As of the latest research, more than 51% of consumers prefer live chat or chatbots to talk to a brand or business. Not only that, but 90% of consumers expect you to offer some type of online self-service portal, even if only in the form of a well-designed chatbot.

Today, that’s easy to do. There are hundreds of chat tools and apps on the market today that can help you with this process, too. Of course, they’re not all created equally. What your business needs is also going to be very different from the next brand. Thus, it’s time to do some digging.

Here, we’ll take a look at Bitrix24 and see how it stacks up to the Chatbot to help you decide which is the better route for your brand. To begin with, Bitrix24 is one of the best collaboration tools available today—it is far more than just a chatbot. In fact, the chatbot is one of the features of the tool.

Bitrix24also offers task automation, document building, a contact center for easy management, mobile tasks, mind mapping, and even appointment scheduling and expense tracking. These features all sound great, but what if you don’t need all these bells and whistles?

As far as what’s free with Bitrix24, there are definitely limits to what you get. There are limits on how many customers will be included in reports, as well as other automation rules and limitations to consider.

And then there’s the Chatbot, which offers unlimited chats and similar tools to those listed above, but it goes one step further. It offers a free chatbot that is enhanced with smart AI to learn as it goes, giving you a totally hands-free solution.

So, what it boils down to with these two apps is: do you want to give your team another tool to use, or do you want to take some of the work off their plate by leaving the chatbots and automation to the team at

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

Per month
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair


We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
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Affordable plans for every budget.