In-Depth Comparison

Smith.ai vs. BirdEye

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to BirdEye

BirdEye

costs

Money-back guarantee
14 days
30-day free trial
Per chat price
$5-10 per relevant chat
Starting price
$140/month
$399/month if you pay annually (or $449 per month)
Setup fee
No
Custom programming done for you
Seats for your staff
No seats needed
Terms of service
Month-to-month
Commit annually
Overage costs
Priced per chat at current plan

capabilities

Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Mobile-optimized
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup

INTEGRATIONS

CRM integration
Zapier integration
Google Analytics integration
Open API

AI-DRIVEN TECHNOLOGY

Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software

Smith.ai's Outsourced Chat

Live chat software

Answers messages w/o extra staff
Yes
No, your team has to do the work
Quick one-time setup
Yes
No, do it youself
Responds immediately 24/7
Yes
Depends on your staffing
Automates lead qualification & intake
Yes
Sometimes
Can handle multiple chats with ease
Yes
Depends on your staffing
Screens spam & sales
Yes
No

Outsourced Chat vs. Chatbot Software

Smith.ai's Outsourced Chat

Chatbot Software

Staffed by live agents
Yes
No
Can provide empathy or emotional intelligence
Yes
No
Can handle complex issues right away
Yes
No
Responds immediately 24/7
Yes
Yes
Can provide a personalized experience
Yes
Yes, with extensive programming
Quick one-time setup
Yes
Depends on goals and software

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai offers a fully outsourced chat solution while BirdEye routes leads to your team to respond.

Smith.ai’s Web Chat offers comprehensive coverage. Through a combination of our AI technology and live, North America-based agents, we’re available to field all of your chats, 24/7, so you can focus on higher-value tasks. We are a full do-it-for-you solution — making sure your customers get the service they need. With BirdEye Webchat, your team needs to be available to answer chats. Their solution is more expensive and offers fewer capabilities, too. 

BirdEye requires an annual contract. You can’t get Webchat with their Starter Plan either. It’s only offered with a Growth plan or higher, and pricing starts at $399 a month — and that’s only if you pay for the whole year upfront. If you pay monthly, it jumps to $449 a month. Plus, consider the salaries you need to pay staff to manage the chat software — especially if you’re expecting 24/7 coverage. The costs keep adding up. 

With Smith.ai’s live chat, you are never locked into a contract. We have month-to-month billing and you only pay per chat. Plus, we block spam, sales, and incomplete chats at no cost. All plans come with both our AI technology and live agents included. We offer an à la carte plan where you only pay for the chats you use, or you can opt for our Starter plan, which is $140 for 20 monthly chats.

Getting started is easy with Smith.ai. We offer white-glove setup where our Onboarding team takes care of everything for you. We set up your no-code playbooks, add Q&A, design your widget’s branding, and customize instructions for our agents. Plus, it’s easy for our AI to ingest your website’s content and become trained on your brand and its products and services. Using large language models, it references these data sets to quickly and accurately answer questions from customers. For anything that requires the human touch, our bilingual agents are available to step in and take over.

It’s not that simple with BirdEye Webchat. You have to set up the chat yourself, they don’t have playbooks, they don’t use a no code builder, and they don’t train the chat with your data. It’s more of a hassle than it needs to be and it’s a lot less personalized, too.

Our technology sets us apart. BirdEye Webchat gathers your lead’s contact info and then routes it to a member of your team for handling. We use AI and live agents to address customer needs, every time. We integrate with hundreds of CRMs, scheduling software, and we connect with Make and Zapier — giving you access to thousands of more workflow solutions. We also offer analytics in your client dashboard for you to easily view transcripts and the performance of your chats and playbooks. 

If you’re looking for 360-degree coverage, add our Virtual Receptionists to any chat plan, starting at just $285/mo. Our 24/7 receptionists work in unison with AI to handle every call with friendliness and professionalism. We can also act as an extension of your SDR team with our Outreach Campaigns. Starting at $600/mo, our receptionists make outbound calls on your behalf — along with follow-up texts and emails — to create new sales opportunities for your team. 

For live North America-based agents, custom AI technology, hundreds of software integrations, and 24/7 coverage, Smith.ai is the superior choice over BirdEye Webchat. 

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140
Per month
20
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.