Smith.ai Virtual Receptionists vs. MAP Communications: In-Depth Comparison

Compare features and see how businesses like yours can better answer calls, capture leads, and serve clients 24/7 with Smith.ai Virtual Receptionists

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Smith.ai: The best alternative to MAP Communications

Costs
Free trial
14 days
7 days
Pricing
Per call
Per minute
Cost
$5–$7/call
$1.15/min
Starting cost
$140/month
$39/month
Doesn't include minutes
Setup fee
NO
NO
Spam & sales calls
Free
$1.15/min
Wrong numbers
Free
$1.15/min
Capabilities
Calls answered 24/7
North America-based receptionists
Lead qualification
New lead intake
Appointment scheduling
Payment collection
Call screening, routing & prioritization
Zip code lookup
Operator service
Warm transfer
Call transfers via SMS & Slack
Instant call summaries by email & SMS
Daily call summaries
Email, SMS, Slack
Email, SMS
Receptionists make calls for you
Same per-call pricing. Comes from your #.
Spanish-speaking receptionists
Integrated technology
Call tracking dashboard
CSV upload for whitelist / blocked numbers
CRM, intake & marketing software
Calendaring software
Invoices and payments
Zapier
SMS & Slack
Read our reviews

Smith.ai’s receptionists use our sophisticated technology to personalize calls, intake new leads, and log notes in your CRM. MAP Communications leaves follow-up and syncing systems to you.

Outsourced receptionist service are only worth paying for if they feel in-house. That’s why Smith.ai’s receptionists not only answer calls and book qualified leads, but they make outbound calls, set up conference calls, take payments for you, intake new potential clients, and log notes in your CRM. Plus, our proprietary technology allows them to personalize calls using caller history and zip code searches. MAP Communications answers and forwards calls, qualifies and schedules new leads, but without the same depth of features, they will be less useful for your business.

With our transparent flat-fee structure and no charge for spam, sales calls, and wrong numbers, your Smith.ai monthly charges will be predictable and easy to review. MAP Communications charges per minute, and you’ll pay for every call — including wrong numbers and pesky salespeople. Do the math: Depending on how much spam you get, you could pay much less with Smith.ai.

For outgoing calls on behalf of your business, payment processing, intake services, free first integrated CRM, calendaring, billing, and intake software, AI-assisted receptionists, and more predictable pricing, businesses prefer Smith.ai to MAP Communications.

THE BASICS!

  • Receptionists on duty 24/7. Forward all calls or overflow only.
  • Lead qualification & intake with CRM integration for complete workflows
  • Payment collection, with integration to your credit card processing software
  • Appointment & call-back scheduling, with calendar software integration
  • Outbound calls: web-form follow-ups, work status updates & appointment reminders
  • Spam & sales call blocking, call screening & prioritization, plus VIP pass-throughs
Text answering
We capture leads & help clients who text you — with live agents & AI

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“I rely on Smith.ai to handle all of my firm's calls. Their intake process integrates with my practice management software, which saves me time. Plus, their professionalism means I pay a fraction of the cost of an in-house receptionist without sacrificing quality. I recommend Smith.ai to every attorney I see.”

Regina Edwards
Edwards Family Law

“Having someone professionally answer our phones is essential to operating a business. We engaged with Smith about 3 months ago and have been extremely pleased with the service they are providing us. They are very flexible and their integration with technology has functionally made a huge difference for us. I receive a SMS message and an email within seconds of a call with all pertinent information regarding the call. They ensure critical calls make it through to me and sales calls are screened. This makes my day much more productive and we get a professional service answering the phones.”

"Smith.ai has been a major hack into improving my business flow. Playing phone tag with potential clients and constantly getting interrupted with sales calls was so tiresome. Smith.ai has completely alleviated this problem. They screen all calls that come into my main office number so only critical calls get through to me, and they schedule appointments with potential clients after having carefully screened them through my intake process. I now save so much time and only have quality appointments booked. Less stress, more appointments. It's a total win!"

“Having real, live people answering the phone has made a huge difference in the volume of my practice, and I'm all about Smith.ai's technology-driven approach. I can focus on my clients without interruptions from sales calls and spammers, yet I remain in the loop when I'm in court or a meeting thanks to their text summaries. I love that Smith.ai manages my web chats now, too! They're a total time-saver for a solopreneur like me.”

Justie Nicol
Nicol Law Offices

“Smith.ai has been integral to my business at CMIT Solutions of Morristown. Their service was extremely easy to set up and they have been extremely professional with their customer care. Having a live-answer service handle all my incoming calls gives my business a level of professionalism that it was missing and allows me to easily prioritize all of my call-backs. I highly recommend Smith.ai to any business looking for a live-answer service.”

"As small business owners, it is very important to have a professional image with a quick response to our phone calls. We are at ease knowing that our clients are being greeted with a professional, friendly and upbeat voice when they call our office. The message taking is very clear, concise and effective, and allows our contact with our clients to be frictionless, effective and progressive. The service quality and superior communication skills of the Smith.ai team makes them a true extension of our office."

Get started today with a FREE 14-day/20-call trial

Live receptionists available 24/7

Starter
$140
Per Month
20
Receptionist Calls
1
Transfer Destination
$7/Call after 20
Basic
$300
Per Month
50
Receptionist Calls
2
Transfer Destinations
$6/Call after 50
Pro
$600
Per Month
120
Receptionist
Calls
5
Transfer Destinations
$5/Call after 120
Custom pricing is available. Just let us know what you need!

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Questions? Let's talk.

We integrate with your software

Contacts and call notes are logged in your systems, including CRM, intake, calendaring, and billing software

Small businesses trust Smith.ai for superior receptionist services

Smith.ai is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast Smith.ai products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by Smith.ai. This information is provided to help potential customers evaluate Smith.ai products and services, and Smith.ai has made the best possible effort to obtain accurate information on the other company mentioned here.