Mike Graner

Outsourcing legal intake is the practice of delegating a law firm's new-client screening, qualification, and consultation-booking process to a third-party service — freeing attorneys and staff to focus on billable work without missing potential cases.

Unless you run a 24-hour business, chances are good that you let calls that come in after hours go to voicemail. That’s a pretty standard practice across most industries. It’s also a major mistake. Here’s the thing. Those after-hours calls? They’re legitimate prospects. Some might even come from current customers with serious challenges that only you can solve.

Missed calls mean missed opportunities. However, you also need your team to focus on mission-critical tasks. With the rise in robocalls and spam, it’s harder than ever to hit that balance. Using a call answering service is a great solution that ensures you never miss a call again, but your team can do what they do best without having to spend all day on the phone. But how do you stay in tune with your customer needs if you’re using a call answering service?

Attorney lead generation is the process by which law firms attract, capture, and qualify prospective clients through marketing channels — turning strangers into booked consultations.

Artificial intelligence (AI) is everywhere these days. It powers your Amazon search, helps you find the fastest way to work in the mornings, and helps you make shopping lists without having to use pen and paper. AI is also making inroads into the area of business services, including virtual receptionists. That’s a good thing because this technology can dramatically transform your workday. Here’s a look at a few of the ways it’s doing that.

There are many steps to building a successful sales funnel — but the two primary components are building quality lead lists and performing strategic sales outreach.

Meet Smith.ai client Maria Jonsson of the Law Offices of Maria N. Jonsson, PC.

Meet Smith.ai client Jesse Summerlin of Dwell Roofing.

Meet Smith.ai client Jalal J. Dallo of Dallo Law.

Meet Smith.ai client Aaron Winston of Express Legal Funding.