Mike Graner

If you’ve been thinking about implementing AI into your business processes, chances are good you’ve considered both voicebots and chatbots. But what’s the difference between the two? The truth is that there is a clear winner here. In this post, we explain the difference between a voicebot and a chatbot and help you understand which is the right choice for your business.

Live chat has quickly become one of the most popular communication channels for your customers or clients. However, they often expect an immediate response. That can be tough to achieve, particularly if you’re a small business balancing other needs with handling chat messages. We have four important tips to help you respond faster and boost customer satisfaction.

Dealing with rising costs? Many small businesses today need to cut costs and increase revenue but struggle to do so in meaningful ways. We’ve ranked the top 20 ways your small business can do more, earn more, and pay less.

Today, your customers expect a seamless experience from touchpoint to touchpoint. They also expect support when and where they need it. Live chat solutions can enable that, but how do you choose the right option? We discuss five key features to look for in any live chat solution you might be considering.

Custom extended intake is a virtual receptionist configuration that lets law firms and small businesses ask an unlimited number of screening questions on every inbound call, ensuring complete lead qualification before a case or job ever reaches the team.

Without a steady stream of new clients, your law firm cannot thrive. It’s as simple as that. However, finding leads and then moving them through the funnel from awareness to discovery, evaluation, intent, purchase, and, finally, loyalty is easier said than done.

Every business faces challenges. That’s particularly true when it comes to customer communication. Sometimes, just answering phone calls can seem like an insurmountable hurdle. The good news is that AI-assisted virtual receptionists can help.

Switch from your current Virtual Receptionist, Chat, or Outreach Campaigns provider to Smith.ai and save 50% for two months!

Legal intake software is the tooling small law firms use to capture, qualify, and route new client matters from first contact through signed engagement — replacing ad hoc phone notes and spreadsheets with a structured, repeatable process.

Acquiring new customers is expensive and time-consuming. In fact, Forbes points out that it can cost five to seven times more to acquire a new customer than to retain an existing one, depending on your industry. That means customer retention is as important as customer acquisition, or even more so. While retention involves taking the right steps throughout the client relationship, it all begins with onboarding. The right client onboarding process removes hurdles, sets the right expectations, and cements your business as the best answer to the client’s pain points.