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Legal marketing agency automates sales and lead intake
Round-the-clock helpful responses make a difference
Many growing businesses struggle to answer every call, but this is just a symptom of a larger problem. After all, success is driven by maximizing positive client interactions and, through them, revenue. When 82% of customers expect instant answers to sales questions, it’s not enough to just pick up the phone. It’s also about getting law firm clients the information they need, when they need it. Even without the manpower of an extended sales development team, Gyi was able to grow and thrive with the help of Smith.ai.
AttorneySync
Chicago, Illinois
The problem
Other answering service sending callers to voicemail
Our solution
24/7 call answering to capture and convert new leads
Gyi Tsakalakis’s successful legal marketing business had already grown to the point where he’d invested in virtual receptionists — though not with Smith.ai. Gyi realized that while most calls were taken off his plate during working hours, there were calls being missed after-hours. “We were sending people to voicemail after-hours,” he remembered.
So when Gyi discovered Smith.ai, the 24/7 responsiveness stood out, and meeting and speaking to Smith.ai’s dedicated staff sealed the deal. He told his existing provider if they couldn’t support him 24/7, he’d switch. They couldn’t — so he did.
“Smith.ai is a plug-and-play intake process and a built-in sales machine.”
Gyi switched to Smith.ai primarily because of the 24/7 service, but what really surprised him was the custom workflows built around his intake needs. With Smith.ai, Gyi gets far more comprehensive service and support. “The onboarding support was really good — with other services, it’s not always clear what you can build," said Gyi.
Smith.ai receptionists qualify leads and conduct new client intake, getting real work done for Gyi's agency. Plus, with Smith.ai's robust integrations like ActiveCampaign, new leads automatically get added into his inbound marketing campaigns, making life even easier for Gyi and his staff.
Now, Gyi doesn’t just receive call answering — he has a sales intake team working to build his business, 24/7. "Smith.ai receptionists are naturally more gifted. And the receptionist training is good — they do a really nice job of teasing out caller context and needs.”
For Gyi it’s not just about responsiveness — it’s about delivering a skilled response once the conversation starts. That’s the sales enablement that Smith.ai provides.
AttorneySync is a digital legal marketing firm dedicated to helping clients grow their firms with partnrship, transparency, and accountability.
Smith.ai is a superior 24/7 answering service for businesses of all sizes. Our Virtual Receptionists help you build better relationships with new and existing clients. We help save you money and time, give your clients the personalized attention they deserve, and capture more qualified leads (bye-bye spam calls).
Smith.ai is trusted by 5,000+ businesses
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