Maddy Martin

Maddy Martin is Smith.ai's SVP of Growth. Over the last 15 years, Maddy has built her expertise and reputation in small-business communications, lead conversion, email marketing, partnerships, and SEO.

Articles by Maddy Martin

Proven Strategies to Improve First Call Resolution in 2025

April 7, 2025
Proven Strategies to Improve First Call Resolution in 2025
Discover effective methods to improve first call resolution rates in 2025, enhancing customer satisfaction and operational efficiency for your business.
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Inbound Call Centers: A Complete Guide for Growing Businesses

April 7, 2025
Inbound Call Centers: A Complete Guide for Growing Businesses
Boost your business with AI-powered inbound call centers. Learn how advanced solutions can enhance customer satisfaction, from service inquiries to sales
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BPO Contact Centers vs Traditional Call Centers: Which is Better

April 6, 2025
BPO Contact Centers vs Traditional Call Centers: Which is Better
Learn the differences between BPO contact centers and traditional call centers to understand which model can better serve your growing business needs.
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Choosing an Automated Phone System | A Complete Guide

April 6, 2025
Choosing an Automated Phone System | A Complete Guide
Discover the benefits and options for automated phone systems. Enhance customer service, save costs, and keep your business connected 24/7 with this guide.
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How to Transfer Calls on Office Phones Like a Pro

April 6, 2025
How to Transfer Calls on Office Phones Like a Pro
Learn how to transfer calls on office phones like a pro. Optimize customer satisfaction & efficiency with our comprehensive guide.
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AI Call Screening: The Ultimate Solution for Modern Businesses

April 6, 2025
AI Call Screening: The Ultimate Solution for Modern Businesses
Discover how AI call screening transforms business communication—enhancing efficiency and customer experience. Explore AI's role in handling high call volumes.
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Choosing the Best Answering Service for Your Business

April 4, 2025
Choosing the Best Answering Service for Your Business
Discover how to select the best answering service to enhance customer satisfaction, improve efficiency, and boost your business growth. Key features to consider.
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How to Plan a Prospect Call: The 8-Step Framework That Actually Works

April 4, 2025
How to Plan a Prospect Call: The 8-Step Framework That Actually Works
Enhance your success with prospect calls by following our 7-step strategic framework, ensuring productive interactions that lead to conversion.
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Mastering Sales & Operations Planning in 2025: A Comprehensive Guide

April 3, 2025
Mastering Sales & Operations Planning in 2025: A Comprehensive Guide
Discover a comprehensive guide on mastering sales & operations planning in 2025. Align demand, supply, and finances strategically to optimize business outcomes.
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The Insiders Guide to Roofing Business Software

April 3, 2025
The Insiders Guide to Roofing Business Software
Discover how roofing business software tackles industry challenges, enhances operations, and improves customer satisfaction. Get insights into key features and ROI.
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