Maddy Martin

Maddy Martin is Smith.ai's SVP of Growth. Over the last 15 years, Maddy has built her expertise and reputation in small-business communications, lead conversion, email marketing, partnerships, and SEO.

Articles by Maddy Martin

Customer Service Outsourcing: When, Why, and How to Do It Right

April 3, 2025
Customer Service Outsourcing: When, Why, and How to Do It Right
Discover how outsourcing customer service can transform your SMB. Learn when, why, and how to outsource effectively without compromising customer experience.
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Importance of Customer Care | And the Role of AI

April 1, 2025
Importance of Customer Care | And the Role of AI
Unlock new strategies to enhance client satisfaction and build loyalty. Discover how excellent customer care drives lasting business success.
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We Built the BEST Lead Generation Funnel | And You Can Too

March 30, 2025
We Built the BEST Lead Generation Funnel | And You Can Too
Discover proven strategies to build an effective lead generation funnel. Learn how to attract, nurture, and convert potential customers seamlessly.
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Call Center Metrics | KPIs You Need to Know ASAP

March 30, 2025
Call Center Metrics | KPIs You Need to Know ASAP
Discover the 10 key call center metrics to optimize your customer communications and drive growth. Learn about customer satisfaction, agent performance, and more.
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The Best AI Answering Service for Business

March 30, 2025
The Best AI Answering Service for Business
Discover the ultimate guide to AI answering services for business. Learn about automation, hybrid solutions, features, and industry-specific applications.
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Inbound Calls Explained: Essential Strategies for Effective Customer Communication

March 30, 2025
Inbound Calls Explained: Essential Strategies for Effective Customer Communication
Discover tactics for managing inbound calls to enhance customer satisfaction and retention. Learn strategies for swift responses and professional service.
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Ways AI Actually Makes Customer Retention Easier

March 29, 2025
Ways AI Actually Makes Customer Retention Easier
Discover innovative AI strategies to revolutionize customer retention. Learn how businesses increase engagement, reduce churn, and build loyalty.
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AI Receptionist Solutions for Small Business Success

March 27, 2025
AI Receptionist Solutions for Small Business Success
Discover how AI receptionists enhance communication, handle inquiries efficiently, and boost sales for small businesses. Stay responsive 24/7 and reduce costs!
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How to Grow an HVAC Business Without Working More Hours

March 27, 2025
How to Grow an HVAC Business Without Working More Hours
Discover how to grow a thriving HVAC business without sacrificing your personal life. Learn powerful strategies for smarter pricing, efficient operations, and automated marketing
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AI for Construction Management: Best Use Cases for 2025

March 27, 2025
AI for Construction Management: Best Use Cases for 2025
Discover the best AI use cases in construction management for 2025, from predictive analytics to enhanced BIM, boosting efficiency and safety.
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