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Lawyers reclaim 10 hours per week with virtual receptionists
Prioritizing internal time on more meaningful tasks
Dallo Law is a Michigan-based firm handling criminal defense, immigration, and cannabis law — a high-stakes practice mix where attorneys need focused, uninterrupted time. When Jalal Dallo founded the firm, he was running a lean two-person operation where he couldn’t afford for calls — especially spam calls — to pull anyone away from active client work. As the firm began to grow, the call volume grew with it. Without a system to filter, screen, and route calls professionally, the phone had become a constant disruption to everyone on the team.
Dallo Law
Sterling Heights, Michigan
The problem
Too many disruptions to focus on billable client work
Our solution
Professional receptionists for 24/7 lead screening & appointment booking
Jalal researched virtual receptionist services thoroughly before making a decision, comparing providers carefully on quality, features, and value. Smith.ai’s combination of 24/7 live answering, spam blocking, appointment scheduling, and payment collection made it the clear fit for a firm with his needs. He didn’t want a message-taker — he wanted a service that could actually handle the call and provide a professional front desk experience while his team focused on high-value case work.
“Smith.ai is responsive, professional, and so incredible for my law firm!”
Once Smith.ai was in place, the results were immediate and measurable. Jalal estimates that Smith.ai saves the firm roughly 10 hours per week by handling calls, screening out spam, booking appointments, and collecting payments — all without any lift from the internal team. The front-desk receptionist, previously occupied with fielding every inbound call, now spends her time on marketing outreach, following up with existing clients, and drafting letters. The whole team operates with fewer interruptions and more clarity about what needs their attention.
“With Smith.ai handling and screening our calls, scheduling appointments, and collecting payments, we’re saving about 10 hours weekly to focus on current projects.”
That shift in capacity has compounded over time. Since partnering with Smith.ai, Dallo Law has grown from a two-person firm to a five-person team. Jalal didn’t grow by working harder — he grew by removing the friction that was keeping his team from doing their best work. Smith.ai answers the phones so Dallo Law can gain back valuable time and focus.
“My staff can now focus more on our firm’s growth with fewer disruptions because we have Smith.ai’s virtual receptionists helping us.”