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Bankruptcy firm handles overflow calls seamlessly with Smith.ai
How Hausen Law stopped missing leads — and started signing them
Hausen Law is a consumer bankruptcy firm based in Akron, Ohio. Led by Attorney James Hausen — who has guided more than 2,000 clients through the bankruptcy process — the firm has built its reputation on being accessible and responsive when people need legal help most. But bankruptcy clients don’t call during business hours when it’s convenient. They call when the financial stress becomes too much to sit with, and when those calls hit during a busy stretch or after the office closes, they often go unanswered. For a firm where the phone is the front door, every missed call is a missed client.
Hausen Law
Akron, OH
The problem
Firm's in-house team struggling to handle overflow and after-hours calls
Our solution
Virtual Receptionists provide professional experience for callers in crisis, even after hours
Attorney Hausen first encountered Smith.ai at a Your Practice Mastered Mastermind conference, where a live demo of Smith.ai's Virtual Receptionist service caught his attention. He’d used answering services before, so he knew what to look for — and what had fallen short. What stood out about Smith.ai wasn’t just the quality of the call handling, but how well it could be configured to match the firm’s specific intake process. The Your Practice Mastered methodology uses a structured 11-step intake approach, and Attorney Hausen needed a service that could follow that framework precisely, not just take a message — and Smith.ai fit the bill perfectly. He made the switch and hasn’t looked back.
People are more likely to set an appointment with someone they can talk to rather than just leave a voicemail.
With Smith.ai handling overflow and after-hours calls, Hausen Law’s internal team can stay focused on active cases without worrying about what’s ringing on the other line. Every call — including the ones that come in at 9 p.m. from someone who just decided they need to file — now gets answered by a professional receptionist who can screen the caller, qualify the lead, and book a consultation on the spot. Attorney Hausen set up custom prompts tailored to different caller types, and Smith.ai’s receptionists follow the firm’s intake workflow precisely, so every interaction reflects Hausen Law’s standard of care. The dashboard also gives Attorney Hausen a clear view of incoming call types and new leads, making it easier to track which calls are converting into clients.
For a firm like Hausen Law, answering the phone isn’t just an operational task — it’s the difference between a client who gets help and one who moves on to the next result in their search. Smith.ai has closed that gap. Attorney Hausen no longer has to choose between serving active clients and being available to new ones, because his front office is covered around the clock. With a reliable system handling the intake side, the firm can keep its attention on what it does best: guiding people through one of the most stressful experiences of their financial lives.