Sean Lund-Brown

Receptionists are a great asset. Of course, like anything, you have to make sure that they’re working efficiently to deliver the solutions that you need. A receptionist can answer a lot of phone calls in a day—some field hundreds of calls. Others may only take a dozen or so. Ultimately, it depends on the type of receptionist that you have, the type of calls involved, and so forth.

Get the word out about your business with local, print, digital and media buying techniques.

You could spend a fortune creating your own training programs, but then you’d also have to invest the time in keeping them going and delivering the training. And even then, you’re not guaranteeing that your people are getting the best possible resources for their needs. Fortunately, there are online training courses in all shapes and sizes that will help you give your team the best professional etiquette for the phone and any other type of communication they encounter.

Boosting your sales funnel helps you convert your leads. You can find helpful tools to attract customers, no matter what your budget is.

Conversation intelligence is one of the latest tools for valuable customer insight. You can use it to improve effectiveness on your sales and support teams.

Despite all the changes in technology and business over the years, phone etiquette is still at the top of the list for most consumers when it comes to ranking a brand’s customer service and reputation. If you aren’t answering the phones in the right way, you’re going to create doubt with customers, encourage them to find answers (and products or services) elsewhere, and leave a bad impression all around.

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A receptionist for an interior design firm is the first point of contact for prospective and existing clients, handling calls, scheduling consultations, and managing front-office communication so designers can stay focused on billable creative work.

How many times have you been elbow deep in an engine, or in just the right twisted position up under a car, only to hear the phone ringing, the door chiming, or otherwise find that something in the shop needs your attention? Timing is never on your side, and sure enough, as soon as you get involved in a repair, everything else is going to want attention. One of the best things you can do is to hire a receptionist.

How many phone calls and messages do you miss while you’re working on roofing jobs? Or do you have your workers fielding calls and messages for you, in between their work? Whether you’ve got a physical office or just a company that you operate from your home office, having an assistant or receptionist will benefit your business in several different ways.