Micky Deming

One reason to hesitate in using chatbots is the fear that a customer will know it's a bot and therefore ignore any interaction. This article explores whether customers can really tell and if it matters.

Live website chat is a great way to quickly help potential clients get answers to their questions and to increase conversion from leads to clients. Check out these three factors that most influence pricing for live chat.

If you’re serious about growing your business, one of the most important areas you need to invest in is customer service. After all, loyal customers form the base from which your business will grow. So how do automated chatbots work to increase customer service?

If you’re serious about growing your business, one of the most important areas you need to invest in is customer service. Can live chat help? Can you become a better client advocate through live chat? Check out this article to see how live chat addresses some of the challenges in customer service inherent in small business.

Part of client support is not only helping but also listening. To properly support, you need to know what the concerns are. This article will help you see how live chat can help you understand and solve issues.

Part of client support is not only helping but also listening. To properly support, you need to know what the concerns are. This article will help you see how live chat can help you understand and solve issues.

As great as live chat may be for a business, you still need to know the costs associated with implementation. In this article, you'll see the pros and cons and why the investment is probably worth it for your business.

When you think of live chat, typically it's related to customer support. But your advertising can also be supercharged by the presence of live web chat.

Business growth is driven by one major factor - your ability to retain customers. According to research, customer acquisition is 5 to 25 times more expensive than customer retention (depending on your industry). How does live chat help with retention?

Live chat is on an increasing number of websites. Chat bots can accelerate progress with customer interaction. Should you build your own or outsource to a reliable service?