Maddy Martin

Maddy Martin is Smith.ai's SVP of Growth. Over the last 15 years, Maddy has built her expertise and reputation in small-business communications, lead conversion, email marketing, partnerships, and SEO.

Articles by Maddy Martin

Why Enterprise Conversational AI Is Replacing Human Receptionists Everywhere

June 29, 2025

A comprehensive framework for small and medium-sized businesses to implement enterprise conversational AI solutions that enhance customer service.

Top Sales Acceleration Software: Driving Efficiency and Growth

June 29, 2025

This comprehensive guide explores how modern sales acceleration software can transform your business operations, boost productivity, and maximize revenue growth.

Calling AI Explained | Setup and Configure Your AI Agent

June 29, 2025

Discover how AI calling solutions can revolutionize your business communications, reduce operational costs, and enhance customer satisfaction.

AI Knowledge Bases: Balancing Automation and Human Touch

June 29, 2025

A comprehensive guide to implementing AI knowledge bases for improved customer service while maintaining personal connections.

Building an Effective Customer Service Escalation Framework

June 29, 2025

This comprehensive guide explores the essential components of customer service escalation, from understanding different types to implementing advanced strategies.

Maximizing ROI in Call Centers: The Complete Guide

June 29, 2025

This comprehensive guide provides a framework for calculating and maximizing ROI in call center operations.

The Complete Guide to Automated Telephone Systems for SMBs

June 29, 2025

This comprehensive guide helps small to medium business owners understand, select, and implement the right automated telephone system.

How to Turn Electrician Leads Into Paying Customers

June 29, 2025

This comprehensive guide provides electricians with actionable, cost-effective lead generation strategies that leverage both digital marketing and traditional networking.