Privacy Policy

Last modified: May 23, 2018

  1. INTRODUCTION

    Smith.ai, Inc. (“Smith,” “our,” “we”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This policy applies solely to the information that you directly input into this website (“Website”). For more details on how we keep information that we collect while providing our receptionist services to you confidential, please review our Terms and Conditions.

    This Privacy Policy forms part of, and is subject to, the provisions of Smith’s Terms and Conditions. By accessing or using our Website, you consent to the terms of this Privacy Policy.

  2. CHILDREN UNDER THE AGE OF 13

    The Website is not intended for children under 13 years of age. We do not knowingly collect information of any sort, including personal information, from children under 13. If you are under 13, do not use or provide any information on the Website. If you believe we might have any information from or about a child under 13, please contact us immediately at support@smith.ai.

  3. INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT.

    We collect the following information from you when you use the Website or sign up for our services on the Website:

    • Name

    • Email address

    • Mobile phone number

    • Information about your internet connection, the equipment you use to access the Website, and usage details

    We collect this information:

    • Directly from you when you provide it to us, or

    • Automatically as you navigate through the Website using Google Analytics (or other analytics tools), such as page views and duration and browser information. We do not correlate tracking information to individuals; we analyze it only in the aggregate. In particular, we anonymize IP addresses for anonymous browsing, so that analytics tools cannot identify you personally.

    We do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

  4. HOW WE USE YOUR INFORMATION

    We use information that we collect about you or that you provide to us, including any personal information:

    • To present the Website to you and improve our services.

    • To provide you with information and services that you request from us.

    • To provide you with notices about your account and/or subscription, including expiration and renewal notices.

    • To notify you about changes to the Website or any products or services we provide.

    • To send you marketing information about our services or the services of third parties that we think might interest you, unless you tell us that you do not want to receive such information. We may communicate with you if you’ve provided us the means to do so. For example, any data collected from web forms completed on this site are considered as opt-in permission to be included in our marketing database and to receive marketing communications from us via email. To opt-out of email communications, contact us at support@smith.ai.

  5. DISCLOSURE OF YOUR INFORMATION

    In this section we explain the limited situations in which we may disclose your information, which is only done as described here and in accordance with our Terms and Conditions

    We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

    We may disclose personal information that we collect or you provide:

    • To contractors, service providers, and other third parties we use to support our business, such as our staff who answer calls and provide other services to you, and only if they are trained in our confidentiality requirements.

    • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Smith’s assets in which personal information held by Smith about the Website users is among the assets transferred.

    • For any other purpose disclosed by us when you provide the information.

    • With your consent.

    • To third party contractors in order to analyze Website performance and user behavior and/or to improve the Website. However, we never disclose aggregate usage information to a partner in a manner that would identify you personally, as an individual. Additional information regarding our partners’ privacy policies and the option to opt-out of sharing your usage information is available at Google Analytics Opt-Out Browser Add-on and Pure Chat Terms of Service.

    • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

    • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Smith, our customers, or others.

  6. ACCESSING AND CORRECTING YOUR INFORMATION

    You can review and change your personal information by contacting us at support@smith.ai to request that we correct or delete any personal information that you have provided to us.

  7. YOUR CALIFORNIA PRIVACY RIGHTS

    California Civil Code Section § 1798.83 permits users of the Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to support@smith.ai.

  8. EU–U.S. Privacy Shield and Swiss–U.S. Privacy Shield

    Smith.ai participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss–U.S. Privacy Shield Framework. Smith.ai is committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List at https://www.privacyshield.gov.

    Smith.ai is responsible for the processing of personal data it receives under the Privacy Shield Framework and subsequently transfers to a third party acting as an agent on its behalf. Smith.ai complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.

    With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Smith.ai is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Smith.ai may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

    You may direct any inquiries or complaints related to our Privacy Shield compliance to support@smith.ai. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, you may contact your country’s Data Protection Authority, which you may find listed at http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.

    Under certain conditions, more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.

  9. DATA SECURITY

    We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure, including encryption mechanisms, password requirements, regular malware scans, and extensive staff training and contractual agreements. The Website is hosted by Amazon Cloud Services, the leader in cloud computing and secure IT infrastructure.

  10. EEA RESIDENT RIGHTS

    If you are a resident of the European Economic Area (EEA), you have the following data protection rights:

    If you wish to access, correct, update or request deletion of your personal information, you can do so at any time. In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information, or request portability of your personal information. To take any of these actions, contact us at support@smith.ai.

    You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you. If you need assistance, you may contact us at support@smith.ai.

    Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent. To withdraw consent, contact us at support@smith.ai.

    You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

    We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. Notwithstanding the foregoing, we reserve the right to keep any information in our archives that we deem necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

  11. CHOICES REGARDING YOUR PERSONAL INFORMATION

    We will send you notifications and if, and to the extent, you have opted-in to promotional communications, other messages using the contact information (e.g., your email address, your phone number) you provided to us when you signed up for, opted-in to, or requested information from Smith.ai. You may opt-out of continuing to receive optional messages by following the instructions included in each message, which may be conveyed via email, SMS message, or another channel.

    We will send you service-related announcements when we believe it is necessary to do so (e.g., outages, product changes, or network issues). You may opt-out of continuing to receive service-related messages by following the instructions included in each message, which may be conveyed via email, SMS message, or another channel.

  12. CHANGES TO OUR PRIVACY POLICY

    If we make material changes to how we treat our users’ personal information, we will notify you through an email to the most recent email address that you provided to us, if any. The date the privacy policy was last revised is identified at the top of this page.

  13. CONTACT INFORMATION

    To ask questions or comment about this privacy policy and our privacy practices, contact us at support@smith.ai.