Tom Armitage

While the overall trend was once toward leaner operations, with business offices supported by automated phone systems, customers are pushing back. Today, they demand a positive experience where they can engage with real people rather than automated menu trees and voicemail boxes. Live virtual receptionists can help you maintain the required leanness and agility you need to operate profitably, while also delivering the experience your customers expect and deserve.

Taming calendar chaos is easier said than done. Whether you’re a sole proprietor or have a team of employees, chances are good that calendar management is a sore point for your business. Virtual receptionists can eliminate those issues and transform your productivity and efficiency with best practices and proven tactics.

For businesses struggling to balance the effects of inflation and increased competition, reducing overhead is a necessity. Outsourcing your needs with an answering service is one way to cut those costs and achieve greater success.

Is your legal marketing strategy failing to move the needle? You’re not alone. Digital marketing today is tough across all industries, but these five tweaks can help you change that paradigm.

Want to close more deals? The key is to create a streamlined, efficient sales process. Automation offers the chance to streamline your processes and free your people to focus on what they do best while engaging leads and moving them through the funnel.

With U.S. tax law becoming more and more complex each year, it’s only natural that tax law offices are seeing an increased demand for their services. But who helps your law office plan for that increased demand? A legal answering service can make a major difference in your ability to manage and convert leads successfully.

You need the right staff in place to ensure your law firm runs smoothly and that you’re able to serve your clients well. Choosing between a paralegal and a legal assistant can be challenging, but it’s important to make an informed decision since they’re not identical roles. Do you need help with legal tasks and research? Or do you need administrative help? The answer to those questions will determine which you should hire.

Marketing is critical when it comes to visibility, but what role does digital marketing play within your law firm’s online presence? Learn important tips to help you stand out from your competitors.

Legal SEO remains as important today as it was decades ago. However, things have changed when it comes to search engine optimization best practices and effective techniques. These 10 steps can help you master modern legal SEO to drive traffic from potential clients.

It’s difficult to think of a skill more central to the success of an attorney than communication. And yet, many attorneys struggle to communicate effectively with leads and clients. These five tips will help you become better at communicating, which will make your entire practice more successful.