Maddy Martin

Check out this post to learn all about franchise marketing, the different types, and winning strategies to create the ultimate franchise marketing plan.

Did you know 25% of leads contact businesses after-hours? And that 51% of consumers say they prefer live chat when communicating with businesses? 24/7 website chat has become the easiest growth lever for businesses to pull. Connect with more leads when you enlist Smith.ai's professional live agents for not just phone answering, but chats, too. Now through December 31, 2022, get 3 months of live-staffed chat for free when you sign up for a new virtual receptionist plan. You'll get a chat plan that matches your virtual receptionist plan, plus free white-glove setup!

What is a virtual receptionist? We’ll walk you through what a virtual receptionist is, what they do, and how your business can benefit from these services.

If you want to build a successful law firm, this guide to small law firm management covers tips, tools, and statistics that will make administering your firm simple and effective.

What is a call center? We'll cover all there is to know about call centers, including their various forms and the critical KPIs you should monitor for business success.

Say goodbye to unclear project statuses, poor workload visibility, and more with these 25 communication platforms for businesses. It’s time to get your team headed toward success.

Check out this list of the top 12 receptionist skills and qualities to look for when hiring for this role to guarantee success and growth for your business.

BPO, or business process outsourcing, is the hiring of a third-party expert to execute specific day-to-day operations for a company. Try Smith.ai for your BPO needs.

It can be difficult to prioritize mental health in remote workplaces. Our article covers the warning signs of struggling mental health in remote teams and ways to support employees.

What is CRM integration? Check out this guide that covers what CRM is, how it works, and integration examples so you can figure out which solution is right for you.