10% AI-initiated
“Let me transfer you to a Human Agent to finalize payment.”
The only AI Receptionistwith Live Agents on standby
Smith.ai pairs AI Receptionists with live North American Human Agents. AI handles routine calls 24/7, Human Agents step in when needed, and every caller gets treated with care.
AI speed. Human nuance. Under one roof.
25% of AI-first calls need a Human Agent
10% Business-initiated
“Route urgent calls to a live agent for scheduling.”
5% Caller-initiated
“I don't want to talk to an AI. Transfer me to a human.”
- AI handles routine calls 24/7, no hold time
- Human Agents step in when a call needs judgment
- Backed by 500+ trained North American Human Agents
- One team, one set of instructions, one bill
How it works
From first ring to booked consultation. Automatically.
1 Qualify & screen
Our AI answers every call, completes intake, and qualifies the lead 24/7
Our AI follows your script, greets the caller, runs your intake questions, and makes sure only real leads get through to your team.
Qualified leads pass throughCustom qualification24/7 no hold timeSpam blocked automatically
2 Custom call routing
Our AI routes calls based on your business needs
Every qualified call follows your rules. Our AI can book a consultation directly into your calendar, send you a detailed summary so you can call back at the right time, or transfer the caller to your team. You define the logic. Our AI follows it.
3 Live agents on standby
Transferred to live agents instantly whenever needed
Our North American live agents can be tapped into any call the moment it's needed, ensuring every call is high-quality while protecting your internal team's time. Every transfer comes with full context so the caller never has to repeat themselves.
4 Log & notify
Every call gets logged to your CRM, automatically
Detailed email/text summaries after every call. Contact info, intake answers, call summary, next steps, and recording. All synced to your CRM. No manual data entry.
Detailed summary via text + emailFull transcript + recordingAuto-syncs to your CRM
7,000+ Integrations
Proof
The numbers behind 10 years of handling calls
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Law firm
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Law firm
Ready to see it handle your calls?
Quality Flywheel
An AI that's trained, tested, and constantly improving.
Train
Test
Deploy
Analyze
The Smith.ai Quality Flywheel
Your procedures, FAQs, and knowledge base loaded before a single live call. Your AI speaks your language, not generic speech.
How we constantly make our AI sharper
While your AI runs on your calls, our team runs dedicated research to keep the whole system sharper. Here's what that looks like.
Voice and hearing upgrades
We run ongoing research on how AI speaks and listens. New speech synthesis research, transcription accuracy, and noise handling all get built in as we go. Your AI inherits every upgrade we ship.
Humans reviewing AI. Every single week.
A QA team tracks weekly call trends, reviews poor quality complaints, and routes fixes to the right owner. Your AI gets better because humans are actively looking at where it falls short.
Self-improving AI loops
The AI flags its own weak spots. Low scores, unanswered FAQs, and drop-off moments are automatically identified and routed back into training. Your AI gets better from its own mistakes.
AI Quality Index Coming soon
A live AI Quality Index is on the way. A single score that tracks your AI's performance over time, so improvement is something you can see, not something you have to take on faith.
Live demo
Call in as a potential client and hear it for yourself
Call in with a specific inquiry, such as:
I’ve been in a car accidentI was injured at workI’m getting a divorce
Experience how our AI front office seamlessly handles your inquiry
Why Smith.ai
A partner, not just a tool.
We handle the setup, the technical work, and the ongoing tuning. so you don't have to.
Forward Deployment Team
Our onboarding team learns how you work. They write your call scripts, connect your CRM, and build your call logic around your actual procedures. You don't configure anything yourself.
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Dedicated AI Team
We become your technical team. We tune your AI, integrate new tools, and optimize your call flows as your business changes. Thousands of businesses have been onboarded and improved by this team.
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Your Dedicated POC
You get a named Account Manager who knows your business, reviews your calls, and is your single point of contact for anything you need.
FAQs
Your questions answered
Ready to talk?
Tell us about our business and schedule a call with our team.
Do it yourself
Self-service plans start at $95/month.
Done for you
Fully managed plans start at $500/month.
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