Founder of Full Stadium Marketing, Micky Deming, knows the in's and out's of marketing for growth, specifically through content strategy, production, and promotion.
When discussing AI, it’s easy to get distracted by the technology and make things more complicated than they need to be. When implementing live chat, AI is used to make your process more efficient and take costs down by removing needless chokepoints. This article highlights key areas where AI can power your live chat process to give you more efficiency and better client experience.
In the bid to optimize your customer service, one thing you will realize is that your customers prefer to communicate with your business in real-time on your website. To do this, you have 2 options available to you – live agents and chatbots.As both are fast gaining popularity with businesses across the globe, a heated debate has been sparked – chat bots vs live agents.
