Maddy Martin

Maddy Martin is Smith.ai's SVP of Growth. Over the last 15 years, Maddy has built her expertise and reputation in small-business communications, lead conversion, email marketing, partnerships, and SEO.

Articles by Maddy Martin

Universal Design for Call Technologies: Building Inclusive Communication Systems

December 14, 2025
Universal Design for Call Technologies: Building Inclusive Communication Systems
Learn how universal design for call technologies creates accessible, inclusive communication systems that serve diverse users while improving efficiency and compliance.
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AI Call Receptionist Knowledge Base: Building the Foundation for Accurate Call Handling

December 14, 2025
AI Call Receptionist Knowledge Base: Building the Foundation for Accurate Call Handling
Learn how to structure an AI call receptionist knowledge base that delivers accurate answers, routes calls correctly, and scales with your business.
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Next Generation Voice Technologies: A Complete Guide to Modern Voice Systems

December 8, 2025
Next Generation Voice Technologies: A Complete Guide to Modern Voice Systems
Explore next-generation voice technologies, including neural TTS, advanced ASR, and conversational AI. Learn how modern voice systems work and how to implement them.
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Next Generation Call Technologies: A Complete Guide to Modern Business Communication

December 8, 2025
Next Generation Call Technologies: A Complete Guide to Modern Business Communication
Learn how next-generation call technologies use AI, cloud infrastructure, and analytics to improve call handling, routing, and customer experience.
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Call Waiting Settings: Complete Configuration Guide for Business Phone Systems

December 8, 2025
Call Waiting Settings: Complete Configuration Guide for Business Phone Systems
Learn how to configure call waiting settings for business phone systems. Manage multiple calls, reduce missed opportunities, and improve customer service with proper setup.
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Call Management System: A Comprehensive Guide for Growing Businesses

December 8, 2025
Call Management System: A Comprehensive Guide for Growing Businesses
Comprehensive guide to call management systems: Discover how intelligent routing, automated workflows, and real-time analytics maintain service quality as call volumes increase.
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Cloud Call Centers: Benefits, Setup & Implementation Guide

December 8, 2025
Cloud Call Centers: Benefits, Setup & Implementation Guide
Learn how cloud call centers eliminate infrastructure costs, enable rapid scaling, and support distributed teams — complete implementation guide for growing operations.
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Call Recording Software: Features, Benefits & Implementation Guide

December 8, 2025
Call Recording Software: Features, Benefits & Implementation Guide
Discover how call recording software ensures compliance, improves training, and resolves disputes. Complete implementation guide for scaling operations teams.
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Intelligent Call Queue Management: Route Calls by Business Value, Not Order

December 8, 2025
Intelligent Call Queue Management: Route Calls by Business Value, Not Order
Learn how call queue management optimizes inbound call distribution, reduces abandonment rates, and improves customer satisfaction without adding agents.
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AI Call Analytics: A Complete Guide to Data-Driven Call Intelligence

December 8, 2025
AI Call Analytics: A Complete Guide to Data-Driven Call Intelligence
Learn how AI call analytics extracts actionable insights from voice interactions. Covers implementation, components, and industry applications.
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