Maddy Martin is Smith.ai's SVP of Growth. Over the last 15 years, Maddy has built her expertise and reputation in small-business communications, lead conversion, email marketing, partnerships, and SEO.
Learn how automated call distribution systems route calls efficiently, reduce wait times, and balance agent workloads — implementation guide for scaling operations.
Learn how context-aware call handling uses customer data and intelligent routing to improve resolution rates, reduce wait times, and scale efficiently.
Discover psychology principles that create trust and cooperation during phone calls. Learn techniques agents can use to improve call outcomes consistently.
Discover how AI transforms customer experience through personalization, predictive insights, and scalable automation. Complete implementation guide for growing businesses.
Learn how voice interface localization works, why multilingual phone systems capture more revenue, and a step-by-step implementation for a small business.
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