Maddy Martin

Maddy Martin is Smith.ai's SVP of Growth. Over the last 15 years, Maddy has built her expertise and reputation in small-business communications, lead conversion, email marketing, partnerships, and SEO.

Articles by Maddy Martin

Calling AI Explained | Setup and Configure Your AI Agent

June 29, 2025
Calling AI Explained | Setup and Configure Your AI Agent
Discover how AI calling solutions can revolutionize your business communications, reduce operational costs, and enhance customer satisfaction.
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AI Knowledge Bases: Balancing Automation and Human Touch

June 29, 2025
AI Knowledge Bases: Balancing Automation and Human Touch
A comprehensive guide to implementing AI knowledge bases for improved customer service while maintaining personal connections.
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Building an Effective Customer Service Escalation Framework

June 29, 2025
Building an Effective Customer Service Escalation Framework
This comprehensive guide explores the essential components of customer service escalation, from understanding different types to implementing advanced strategies.
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Maximizing ROI in Call Centers: The Complete Guide

June 29, 2025
Maximizing ROI in Call Centers: The Complete Guide
This comprehensive guide provides a framework for calculating and maximizing ROI in call center operations.
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The Complete Guide to Automated Telephone Systems for SMBs

June 29, 2025
The Complete Guide to Automated Telephone Systems for SMBs
This comprehensive guide helps small to medium business owners understand, select, and implement the right automated telephone system.
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How to Turn Electrician Leads Into Paying Customers

June 29, 2025
How to Turn Electrician Leads Into Paying Customers
This comprehensive guide provides electricians with actionable, cost-effective lead generation strategies that leverage both digital marketing and traditional networking.
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How to Get MORE Plumbing Leads [12 Proven Strategies]

June 29, 2025
How to Get MORE Plumbing Leads [12 Proven Strategies]
This comprehensive guide provides plumbing business owners with actionable strategies to attract, convert, and retain high-quality leads.
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How to get More HVAC Leads in 2025 | Stop Chasing Customers

June 29, 2025
How to get More HVAC Leads in 2025 | Stop Chasing Customers
Create an in-depth guide examining the most effective lead generation methods for HVAC companies.
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Stop Losing HVAC Customers: The Hidden Cost of Missed Calls

June 22, 2025
Stop Losing HVAC Customers: The Hidden Cost of Missed Calls
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Best Scheduling Software for Business Efficiency in 2025

June 20, 2025
Best Scheduling Software for Business Efficiency in 2025
A comprehensive guide to help business owners select the right scheduling software that aligns with their specific operational needs.
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